1. Contract

Nancy Aiello Tours is a trading name of I Go Italy Srl, an Italian-based tour operator and travel agency. Your contract is with I Go Italy Srl, referred to as “The Company. The Company’s VAT number is IT14064491005. We are licensed by the Regione Lazio (license number GR131559) and insured by Allianz Global Assistance RC Insurance (policy number: 731693168).

Please read our booking conditions carefully before making a reservation, as they form the basis of your contract with us. All bookings are subject to these terms, which apply to brochures, documents, correspondence, and any other written communication. No verbal agreements shall override these conditions unless expressly confirmed in writing by the Company.

The following terms and conditions apply exclusively to every contract for products and services supplied by the Company to the Client (hereinafter referred to as “Client,” “you,” or “Traveler”).

By making a booking and/or paying a deposit, you expressly confirm that you have read, understood, and accepted these terms in their entirety. We are entitled to assume your full acceptance of these terms upon receipt of your booking request or payment.

These terms and conditions apply to all bookings, including those made on behalf of others. It is your responsibility to ensure that all travelers in your party are aware of and agree to these terms. No exceptions will be made for failure to review these terms prior to booking.

These terms supersede any prior agreements, representations, or discussions, whether written or verbal, unless expressly confirmed in writing by the Company. If you do not agree to these terms, you must not proceed with a booking or use our travel services.

2. Booking Process & Payment

Itinerary Planning Fees

The Company charges a non-refundable Trip Design Fee starting from €1000 upfront to initiate the planning process. This fee is determined by factors such as the number of travelers, trip duration, itinerary complexity, and how far in advance the request is made. We will clearly outline this fee before beginning work on your itinerary.

Planning any vacation takes extensive time and effort before the departure date ever arrives. We have a rate structure to assist with the time spent covering the initial consultation, research, and proposal development. We will advise you of our fee for your journey prior to commencing any work.

Please note that the Planning Fee is non-refundable under all circumstances, including but not limited to cancellation initiated by you or cancellation by the Company for any reason. This fee compensates solely for the time, expertise, and resources required to design your personalized travel experience and does not guarantee the provision of travel services.

For last-minute trip requests (submitted less than 90 days before arrival), additional design fees may apply due to the increased effort needed to secure reservations on short notice. These additional fees will be disclosed prior to proceeding with the planning process and are likewise non-refundable upon payment.

By paying the initial Trip Design Fee, you acknowledge and agree to all terms outlined in this section.

Booking Terms & Payment Schedule

A binding contract between you and The Company is formed upon our receipt of any monetary payment toward your trip, whether partial or full. Until such payment is received, no contract exists, and all proposed arrangements remain subject to availability and/or change.

Design & Booking Process

1. Trip Design Fee: Before we begin detailed trip planning or make any specific arrangements, a non-refundable Initial Design Fee is required. This nominal fee varies based on your trip’s complexity, duration, number of travelers, and advance notice timing.
2. Confirmation Deposit: To secure the services outlined in your itinerary, a non-refundable Confirmation Deposit of approximately 30% of the total trip cost is required. In certain cases—such as bookings involving yachts, helicopters, villas, or other high-value services—a higher non-refundable deposit may be required. You will be informed of any such amount at the time of payment.
Important Note: Until this deposit is received, all proposed arrangements remain subject to availability and/or price change. (Because our services are fully customized and often involve securing limited-availability arrangements through trusted local partners, availability and pricing cannot be guaranteed until the deposit is received.)
3. Final Payment: The remaining balance is due no later than 90 days prior to your trip start date. If full payment is not received by this deadline, The Company reserves the right to cancel your booking, release all held reservations, and apply the applicable cancellation penalties (see Section 3).

Late Bookings
If your booking is made within 90 days of your arrival date, full payment is required at the time of confirmation in order to secure your reservation. For bookings made within 90 days of travel, an expedited processing fee of €500 may apply to accommodate last-minute arrangements and ensure timely delivery of all travel documents.

Responsibility for Payment
By submitting your initial deposit (or any subsequent payment) toward your trip, you acknowledge and accept these Terms and Conditions. The individual designated as the Lead Traveler is responsible for full payment on behalf of all travelers included in the booking and affirms that all members of the party have read and agreed to these Terms and Conditions.

Currency & Accepted Payment Methods
All trip pricing is quoted in Euros (€). Payments may be made via:
• Bank transfer.
• Credit card (Visa, MasterCard, or American Express).
If full payment is not received 90 days prior to your arrival date, The Company will treat the booking as canceled and apply the cancellation penalties outlined in Section 3. In such cases, The Company bears no further liability.

Payment and Chargeback Policy

While we accept major credit cards including Visa, Mastercard, and American Express, payment for your trip will be processed through our secure Stripe payment system. By completing payment through our provided Stripe payment link, you authorize the relevant charges to your card. This authorization constitutes a binding agreement, and as such, you expressly waive any right to a chargeback in the case of cancellation for any cause (excepting fraud), including a force majeure event, as defined herein, and agree to the refund policies and procedures as outlined in these terms and conditions.

Your completion of payment through our Stripe payment link serves as your electronic authorization and agreement to these terms in lieu of a physically signed charge authorization form. In the event you attempt to chargeback, reverse, or recollect a trip payment already made without our authorization, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees, administrative costs, and any third-party collection expenses.

Itinerary Pricing 

Pricing is based on your customized selections, availability, and travel arrangements. This may include private ground transport, first-class high-speed train travel, private expert guides and drivers, a dedicated travel advisor, subject matter experts, special experiences, activities, entrance fees, taxes, and duties. International and domestic airfare, accommodations, travel insurance, gratuities, personal expenses, and excess baggage charges are not included.

The final price reflects personalized itinerary planning, destination research, travel arrangements, and services provided by The Company, along with the products and services specified in your detailed itinerary. Prices are based on costs at the time of issue and are subject to change without notice. They are valid at the time of issue but are not guaranteed until full payment is received.

The quoted price covers the total for all participants and is listed in € Euro. It is based on a specific number of participants and travel dates. Any changes to group size or dates may result in a price adjustment. For instance, if a participant sharing a double occupancy room cancels, the remaining participant will be responsible for the full room rate, along with potential adjustments to transport, tours, and other services.

Prices are determined by tariffs, government fees, exchange rates, and supplier rates in effect at the time of payment.

In the event of a chargeback, a fee of €500 per incident, plus any associated costs, will apply. We reserve the right to cancel your booking and/or pursue legal action for any outstanding payments.

3. Changes & Cancellations

Cancellation by You and Unused Services

All cancellations must be submitted in writing and are effective from the date received by The Company during regular business hours (Monday to Friday, 9:00 AM to 5:00 PM CET, excluding Italian National Holidays). Upon cancellation, the deposit and any amendment fees will be forfeited.

Cancellation charges are calculated as a percentage of the total trip price and are applied as follows:

1. Notice received more than 90 days prior to your arrival date: Deposit only
2. Notice received between 90 and 61 days prior to your arrival date: 60% of the trip cost
3. Notice received between 60 and 31 days prior to your arrival date: 80% of the trip cost
4. Notice received 30 days or fewer prior to your arrival date: 100% of the trip cost

Please note: Train tickets, ferry tickets, entrance fees, and tickets to sporting or cultural events are non-refundable.

If your cancellation falls within the provisions of your travel insurance policy, you may be entitled to compensation. All claims must be made directly with your insurance provider, and it is your responsibility to understand and review your coverage.

There will be no refund for any reason once the trip has commenced, including for unused portions of your itinerary. This includes cancellations made during your trip, changes to the itinerary, late arrivals, early departures, or missed services. The Company is not responsible for unused services due to illness, quarantine, health-related restrictions imposed by suppliers, adverse weather, or other unforeseen circumstances.

To protect yourself against potential financial loss, we strongly recommend purchasing comprehensive travel insurance that includes trip cancellation, interruption, and medical coverage.

Amendments by You

All requests to amend a confirmed booking (after your initial trip deposit) must be submitted in writing and signed by the lead guest on the reservation. While The Company will make every reasonable effort to accommodate your request, modifications are not guaranteed and are subject to availability.

When amendments are possible, the itinerary will be re-priced based on the rates and conditions in effect at the time of the change. This may result in additional costs due to supplier penalties, rate changes, special experience availability, in-country transportation, private guiding, venue tickets, reservation fees, and any other applicable expenses. These costs tend to increase as the revised date approaches the original date of travel. An additional deposit or early payment of the balance may be required to confirm any changes.

Each approved amendment is subject to a non-refundable administrative fee of €150 per customized itinerary change (per booking, not per person), payable in addition to any other costs incurred. Please note that payments may also be subject to a processing fee imposed by your credit card provider; this fee is not retained by the Company.

A change of name is considered a cancellation and rebooking and will be subject to the cancellation terms outlined above.

If a change request is made less than ninety (90) days prior to your arrival date, The Company reserves the right to treat it as a full cancellation and rebooking. In such cases, the requested change may not be possible, and cancellation fees as outlined above will apply in addition to any costs for new arrangements, if confirmed.

Cancellation and Changes by Us

The Company reserves the right to cancel or change any tour if the safety or quality of the tour is judged to be compromised. You acknowledge that the experiences, transportation, route, schedule, and other aspects of the itinerary may change without prior notice due to local circumstances or events, which may include flight cancellations, illness, political disputes, weather issues, border regulations, or other unforeseeable factors.

If, prior to your trip, a significant change is deemed to be necessary, we will promptly notify you of the best available alternatives. We will do our utmost to avoid the need for additional charges, but some changes may require a supplemental payment from you. We will advise you in the event such a payment is required, and always make an effort to provide more economical alternatives when viable.

If we cancel your trip, as opposed to postponing or rescheduling it, we will endeavor to reimburse you for any payments that you have made less 1) any and all non-refundable deposits and cancellation fees that have been paid to suppliers and other third parties to provide components of your trip (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them), and 2) the itinerary design fee or itinerary planning fee you have paid.

If we postpone or reschedule your trip (as opposed to cancelling it) for any reason other than Force Majeure, we will endeavor to provide you with a future travel credit equal to the monies already paid to us, less any and all fees imposed by suppliers and other third parties providing components of your trip. Note that if we change, postpone, or reschedule your trip, such action does not constitute a cancellation of your trip by us.

The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder as a result of any actions that it takes or does not take under this section and under this Contract. The Company will not be responsible or liable for payments, policies, or penalties for other services not included in the trip arrangements, such as airline tickets, separate hotel reservations, or other items (such as other tours or cruises) handled by participants not through The Company.

Force Majeure

“Force Majeure” refers to any event or circumstance beyond our reasonable control, including but not limited to acts of God (e.g., explosion, flood, storm, fire, or accident), war or the threat of war (declared or undeclared), acts of terrorism, sabotage, civil unrest, strikes, pandemics, epidemics, quarantine restrictions, government intervention, diplomatic or health organization warnings (e.g., WHO), border closures, adverse weather, mechanical failure, delays, or any other unforeseeable event.

In the event of Force Majeure, The Company shall not be deemed in breach of these terms and conditions and will not be liable for any delays or failure to perform any obligations. We are not obligated to provide a refund, except as specified below. If we or any of our suppliers are affected by Force Majeure, we reserve the right to modify, cancel, postpone, or reschedule any itinerary or part of the trip, at our sole discretion.

Refunds are not guaranteed under Force Majeure, though we will attempt to recover any applicable refunds from our suppliers where possible. In the event that Force Majeure significantly affects or makes it impossible for us to provide the services or trip as planned, we may, at our discretion, modify, cancel, or reschedule your trip, including dates and itineraries.

You agree that we will not be liable for any compensation, costs, or expenses incurred due to Force Majeure. Refunds, if any, will be subject to the recovery of funds from our suppliers and will be reduced by any non-refundable fees, including itinerary design fees and supplier cancellation charges. Suppliers, particularly those outside the United States, are typically not obligated to return deposits or waive fees due to Force Majeure.

We strongly recommend that you purchase travel insurance to protect against losses in case of Force Majeure. If you choose to cancel your trip due to Force Majeure, our standard cancellation penalties will apply unless otherwise specified.

If The Company is affected by Force Majeure, we will, where practicable, notify you of the nature and extent of the disruption.

4. Documentation & Travel Requirements

Documentation

Upon receipt of your confirmed final itinerary, tickets, and all other documents, please review them carefully and immediately. It is your responsibility to ensure all information is correct.

If you notice any discrepancies or errors, contact us immediately. Changes may not be possible later, and you will be responsible for any costs or expenses incurred in correcting inaccuracies, except where the error was made by us.

Your Responsibilities

It is your responsibility to ensure that all required travel documentation is in order, including passports, visas, vaccination certificates, and any other health requirements. We strongly advise consulting your primary care physician regarding any recommended inoculations or health precautions for your destination. While we may provide general guidance, we cannot accept liability for any failure on your part to comply with applicable entry or health requirements.

You are also responsible for checking in on time for all flights and for ensuring that you present yourself to use all pre-booked components of your travel. No credit or refund will be issued for any unused portion of your itinerary, including missed activities or lost travel documents.

Please note that all travel, particularly international and adventure-based travel, carries inherent risks. By booking with us, you acknowledge and accept these risks as part of your experience. If you would like further information about any aspect of your travel arrangements or related risks, we are happy to advise you in writing or by phone.

5. Medical Conditions and Disabilities

If you or any member of your party have any special needs, including but not limited to medical conditions, disabilities (such as mobility, sight, or hearing impairments), dietary restrictions, or other health-related issues that may affect your travel, you must inform us in writing before confirming your booking. This ensures that we can assess the suitability of the arrangements for your needs.

To ensure the trip is appropriate for your specific conditions, you are required to provide full details at the time of booking. If you fail to provide this information, we reserve the right to cancel your booking without penalty in accordance with Section 7 when we become aware of the issue.

6. Travel Insurance

The Company strongly recommends that all clients purchase comprehensive travel insurance to protect against unforeseen circumstances such as medical expenses, trip cancellation, interruption, loss of baggage, and other contingencies.

It is your responsibility to ensure that your policy provides adequate coverage for your personal needs, including but not limited to pre-existing medical conditions, emergency medical treatment, repatriation, and cancellation fees.

If you choose to travel without adequate insurance, you do so at your own risk, and The Company will not be liable for any losses, costs, or expenses for which coverage would otherwise have been available.

7. Responsibilities & Liability

Limitation of Liability and Assumption of Risk

The Company acts solely as a booking agent for a selection of independent suppliers, including but not limited to providers of transportation, accommodations, activities, and other services in connection with your trip. The Company does not own, operate, or control any of these suppliers and is not responsible for their acts or omissions. These suppliers are solely responsible for the performance and delivery of their services. All services provided by such suppliers are subject to their own terms and conditions; however, any claims related to those services must also be addressed in accordance with The Company’s Terms and Conditions.

In all arrangements involving third parties, The Company acts only as an agent for you, the traveler. No liability of any kind shall attach to The Company in connection with or arising from such third-party arrangements. Because The Company acts solely as an intermediary, its owners, employees, officers, directors, shareholders, agents, representatives, successors, volunteers, and assigns shall not be held liable for any act, omission, negligence, or default of any supplier or third party.

This includes, but is not limited to, issues such as delays, cancellations, loss of services, accidents, injuries, or the failure of any supplier to deliver services as contracted. By using The Company’s services, you agree to hold The Company harmless from any claims, damages, or losses arising from the acts or omissions of any third-party provider.

Air, rail, and sea transportation are governed by the individual terms and conditions of the carriers involved and by applicable international conventions. The Company accepts no responsibility for issues arising from such transportation, including cancellations, schedule changes, strikes, lost or delayed baggage, or any other operational decisions made by the carrier. The Company is not liable for death, injury, illness, or loss related to carriage by air, land, or sea.

Any excursions, activities, or additional services that you choose to book independently while on your trip are not part of your booking with The Company. In such cases, your contract is directly with the supplier of those services, and not with The Company. The Company is not responsible for the provision of those services or for any liability, loss, or damage resulting from their performance or failure to perform.

You voluntarily assume all risks associated with travel, including but not limited to those arising from forces of nature, illness (including communicable diseases), physical exertion, civil unrest, criminal or terrorist activity, transportation failures, and the unavailability or inadequacy of medical care. You further acknowledge that participation in certain activities—such as hiking, boating, hot air ballooning, scuba diving, or other adventure pursuits—may involve inherent risks. By engaging in such activities, you agree to release The Company and its affiliates from any and all liability related to such risks.

You agree that The Company’s total liability to you, under any circumstances, shall never exceed the amount actually paid by you to The Company for your trip. You will not seek to recover, and expressly waive any right to claim, any sum exceeding the amount you paid for services booked through The Company. This limitation applies to all forms of damages and claims, including but not limited to loss, inconvenience, personal injury, property damage, or death—whether arising from negligence, breach of contract, or otherwise.

This clause is intended solely to cap The Company’s total liability and does not modify the other disclaimers or limitations set forth in this agreement. You understand and accept that this limitation applies even in cases involving negligence or willful misconduct by third parties.

You also acknowledge and agree that we cannot be held liable for any damage, loss, expense, or other sums of any description which: (a) we could not reasonably have foreseen, based on the information you provided before your booking was accepted; or (b) did not result from a breach of contract or fault on the part of The Company, our employees, or, where applicable, our suppliers.

Additionally, we cannot accept liability for any losses related to your business, trade, or profession, including without limitation lost profits, lost revenue, or interruption of business.

We strongly recommend the purchase of comprehensive travel insurance, including coverage for trip interruption, cancellation, medical expenses, and emergency evacuation.

By engaging The Company’s services, you agree to indemnify and hold harmless The Company, its employees, agents, and affiliates from any claims, damages, or expenses arising out of third-party actions, participation in hazardous activities, or any other incidents occurring during your trip.

Our Responsibilities

We accept responsibility for ensuring that (i) your travel arrangements are provided as outlined in your confirmed final itinerary and any amendment invoices, and (ii) the services arranged by us will meet a reasonable local standard.

Please note that we cannot accept responsibility for any services that do not form part of our contract with you. This includes, for example, any additional services or facilities offered by a hotel or other supplier that are not expressly advertised by us in our brochures, correspondence, or website, and which we have not agreed to arrange. The information provided in our marketing materials and correspondence is, to the best of our knowledge, accurate at the time of your booking confirmation.

Where we arrange or accept bookings for excursions, activities, or other services—whether or not these are mentioned in our brochures, website, or other materials—we do so solely in the capacity of a booking agent. In such cases, your contract is directly with the third-party supplier or operator. We accept no liability for the operation, provision, or performance of such services, nor for any acts, omissions, or negligence of the relevant supplier, their employees, agents, or affiliates. If we are found liable in any respect for such services in our capacity as booking agent, our liability will be strictly limited to the cost paid for the specific activity or excursion in question.

Furthermore, we cannot be held responsible if you do not enjoy your travel experience or if issues arise due to circumstances not disclosed to us at the time of booking. We are also not responsible for problems that do not result from a breach of contract or fault on our part (or that of our suppliers or agents, where applicable). Finally, we do not accept liability for any losses, costs, or damages that relate to any business, trade, or profession, including lost profits or business interruption.

Release and Waiver of Liability and Indemnification

In consideration of, and as part of the payment for, the right to participate in any tour, expedition, activity, or service arranged by The Company and its agents or affiliates, and to the fullest extent permitted by law, you, on behalf of yourself and your heirs, legal and personal representatives, next of kin, successors, and assigns (collectively, the “Releasors”), expressly agree to the following:

a) Release and Waiver: You hereby fully and irrevocably release, waive, discharge, and covenant not to sue The Company and its owners, officers, employees, directors, agents, representatives, shareholders, affiliates, volunteers, successors, and assigns (collectively, the “Releasees”) from any and all liability, claims, demands, losses, or damages—whether known or unknown—arising out of or in any way connected with your participation in the trip or any services provided, arranged, or advertised by The Company, whether arising from negligence or otherwise.

b) Indemnification: You agree to defend, indemnify, and hold harmless the Releasees from and against any and all claims, damages, losses, costs, or expenses (including reasonable attorney’s fees) arising out of or related to your participation in the trip or use of any services arranged or provided by The Company, even if such claims allege negligence on the part of the Releasees.

c) Third-Party Claims: You further agree to defend, indemnify, and hold harmless the Releasees from any claims brought by third parties, including but not limited to minors traveling with you or persons who may suffer injury or loss caused by your actions, in connection with the tour or services arranged by The Company.

You acknowledge and agree that this agreement constitutes a complete and unconditional release of all liability and an express assumption of all risks—known and unknown—associated with travel and participation in the activities arranged by The Company. It is your intention that this waiver and indemnity be binding on you and all members of your family and traveling party, to the maximum extent permitted by law.

The Law and Venue

These Booking Conditions and any agreement to which they apply are governed in all respects by Italian law. We both agree that any dispute, claim, or other matter arising out of or in connection with your contract or booking shall be subject to the exclusive jurisdiction of the courts of Rome, Italy, and shall be determined according to Italian law without regard to conflict of law principles.

You expressly consent to the personal jurisdiction of the Italian courts located in Rome, Italy, in any action or proceeding arising from, relating to, or in connection with these Booking Conditions, the booking process, any travel services purchased, or any relationship between you and The Company. To the maximum extent permitted by law, you hereby irrevocably waive any objection to the jurisdiction or venue of such courts and any claim that such forum is inconvenient.

If any provision of this agreement is determined by a court of competent jurisdiction to be null, void, or unenforceable, the remaining portions of this agreement shall nevertheless remain valid, binding, and enforceable. The Company’s failure to enforce any right or provision in these Booking Conditions shall not constitute a waiver of such right or provision.

This agreement constitutes the final, complete, and exclusive statement of the parties’ agreement on the matters contained herein and supersedes all prior and contemporaneous understandings, negotiations, and agreements between the parties with respect to the subject matter hereof. No modification of this agreement shall be binding unless executed in writing by both parties.

These terms are binding on all members of your party, including minors and those who book arrangements through you. Any financial obligations will be joint and several among all adult members of your party. These Booking Conditions shall be binding upon and inure to the benefit of the parties and their respective heirs, legal representatives, successors, and permitted assigns.

8. Services & Accommodations

Weather Conditions

Weather conditions—including, but not limited to, snow, sunshine, rainfall, and wind—are inherently unpredictable and beyond the control of The Company. Similarly, natural events such as volcanic eruptions and ash clouds may be deemed adverse weather conditions or natural disasters by travel suppliers and insurance providers, and are also outside of The Company’s control.

The Company reserves the right to cancel or modify any itinerary, or any part thereof, at its sole discretion due to weather-related circumstances or other factors. We may also refuse to accept or retain any individual as a participant on a tour at any time for reasons deemed appropriate.

The Company assumes no responsibility for changes to air or ground transportation schedules. Travel services may not be canceled or amended by you due to weather conditions.

Hotel Check-In and Room Requests

Standard hotel check-in is typically available from mid-afternoon and varies by property. Early check-in is not guaranteed and is subject to hotel availability at the time of arrival. If you require a room to be ready immediately upon arrival, an additional night must be booked and paid in advance. Please contact The Company for availability and pricing.

Room upgrades may be available at additional cost and must be requested in advance. Any special requests—including but not limited to adjacent or connecting rooms, bedding preferences, and dietary needs—must be made at the time of booking. While The Company will make every reasonable effort to accommodate such requests, they are not guaranteed and remain at the sole discretion of the hotel or service provider.

9. Complaints & Dispute Resolution

Complaints

If you experience a problem during your trip, you must notify us and the relevant supplier (e.g., hotel manager, service provider, or local operator) immediately so that we have the opportunity to investigate and, if possible, resolve the issue on the spot.

If you fail to report the problem promptly, or if you make changes without giving us or our suppliers the opportunity to address the issue, you will be responsible for any additional costs incurred and may forfeit any right to compensation or refund.

If the issue is not resolved locally, you must submit your complaint to us in writing within 14 days of the end of your tour, including your booking reference and full details of the issue. If you do not follow this procedure, we will have been deprived of the opportunity to resolve the problem and may not accept liability.

Guests agree not to publish or post negative reviews or content relating to their trip online without first giving The Company written notice of the issue and a reasonable opportunity to respond and resolve the matter. Failure to do so may constitute a breach of this agreement.

These Booking Terms & Conditions and any related agreement are governed exclusively by Italian law, and any dispute or claim arising out of or in connection with your booking shall be subject to the exclusive jurisdiction of the Court of Rome, Italy.

10. Media & Information

Use of Photographs and Videos

By booking a trip with The Company, you grant us the irrevocable and unrestricted right to capture, use, re-use, publish, and republish any photographic images, video recordings, audio recordings, or written or spoken statements (“Images”) in which you or your travel companions may appear, for promotional, advertising, or other commercial purposes in any media, including but not limited to brochures, websites, social media, and print publications.

You acknowledge that all such content is the sole property of The Company, and you waive any right to inspect or approve the final use of such material, or to claim compensation for its use.

If you prefer that your Image not be used, you must notify your Travel Consultant in writing via email no later than seven (7) days after the end of your trip. This written notice must clearly identify you and your request. Failure to submit such notice within this timeframe shall be deemed as full and final consent, and you—on behalf of yourself and any minors traveling with you—expressly waive any right to restrict use of such Images.

Accuracy of Information

The information presented on this website is provided for general informational purposes only. While The Company makes reasonable efforts to ensure the content is current, accurate, and reliable, we make no representations or warranties—express or implied—regarding the completeness, accuracy, suitability, reliability, or timeliness of any information, products, services, or related graphics on the site for any purpose. The Company expressly disclaims any duty or obligation to update or revise website content.

This website may include content, testimonials, or commentary provided by third parties. In some cases, The Company may post third-party articles or materials that we believe may be of interest or value to users. However, the views, opinions, and recommendations expressed in such content do not necessarily reflect those of The Company and should not be interpreted as endorsements.

All information is provided “as is,” without any representations, warranties, or conditions of any kind, either express or implied. Any reliance you place on such information is strictly at your own risk.

To the fullest extent permitted by law, The Company shall not be liable for any loss or damage of any kind—including, without limitation, indirect or consequential loss or damage, or any loss of data or profits—arising out of or in connection with the use of this website or the information contained herein.

Protection of Information

The Company owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. The trademarks and logos on our website are ours. Nonetheless, access to information remains unlimited and complimentary.

We will use all reasonable efforts to keep our website available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses.

The Company documentation [not limited to vouchers, order notification emails, tickets, etc.] cannot be reproduced, transmitted or modified in any manner. Alteration of The Company documentation may result in denial of service.

Disputes Regarding Claims of Copyright Violation

The Company respects the intellectual property rights of others and expects users of this website to do the same. If you believe that your copyrighted work has been copied or made accessible on this website in a manner that constitutes copyright infringement, please submit a written notice to The Company, which must include the following information:

1. A physical or electronic signature of the person authorized to act on behalf of the copyright owner;
2. A description of the copyrighted work that you claim has been infringed;
3. A description of where the allegedly infringing material is located on the website (including the specific URL, if possible);
4. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
5. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Please send your notice to the designated contact provided on our website. Upon receipt of a valid notice, The Company will promptly investigate the claim and take appropriate action as necessary.

11. Miscellaneous Provisions

Travel Agent Relationship

We value our relationships with travel agents around the world. To facilitate the booking process, The Company requests that its agents provide clients with thorough and timely communication regarding their reservations.

Your travel agent can assist you with general information such as required documentation, payment schedules, and cancellation policies, and will support you to the best of their ability in addressing questions related to your booking.

However, your travel agent acts as an independent intermediary, and The Company is not liable for any representations, advice, or omissions made independently by your agent, nor for any failure on their part to relay accurate or timely information. All official terms, confirmations, and obligations arise solely from documentation issued directly by The Company.

Final responsibility for reviewing and understanding your booking details and travel requirements rests with you.

Miscellaneous Matters

Any goods or services you choose to purchase while on your trip are done so entirely at your own risk. This includes, without limitation, issues such as product defects, delivery failures, or damage in transit—regardless of whether the vendor was recommended by a guide, service provider, or third party.

If you become ill or injured during your trip, The Company may, at its sole discretion and at your expense, attempt to arrange emergency medical treatment, evacuation, or other necessary services. However, The Company assumes no responsibility for the quality, availability, or outcome of such services.

Luggage and personal belongings are carried entirely at your risk. The Company and its local suppliers or operators reserve the right to remove any participant from a trip, without refund, if their behavior is deemed unsafe, disruptive, or inconsiderate to others, or if they fail to comply with instructions issued for safety or group welfare.

The Company is not liable for costs, losses, or delays caused by factors beyond its control, including but not limited to weather conditions, natural disasters, illness, strikes, border closures, government actions, refusal of services by third parties, or quarantines. No refunds will be issued for interruptions, delays, or changes resulting from such circumstances.

Privacy and Data Protection

Any information obtained by the Company from the Client or its representative is necessary for the Company’s business purposes and to provide the Client with the Company’s Products and Services. This information may be used for purposes such as responding to Client queries, performing internal administration, improving, and marketing the Company’s Products and Services, and other purposes directly related to the services provided.

The Company will not disclose any personal information to third parties without the Client’s consent, except to Suppliers, related entities, or advisors of the Company, or where the Company is otherwise required by law to do so. The Client’s data will be handled in accordance with applicable data protection laws, and the Client has the right to access, correct, or delete their personal data as applicable.

For detailed information on how the Company processes personal data, including retention periods and the rights of the Client under data protection laws, please refer to our Privacy Policy.

Updates to Terms and Conditions

We reserve the right, at our sole discretion, to modify or update these Terms and Conditions at any time. Any such changes will be posted on this page, with the effective date indicated at the top of the page. You may access the most current version of these Terms and Conditions at any time by selecting the “Terms & Conditions” link in the footer of the website.

We may also notify you of material changes via email or other reasonable means; however, we are not obligated to do so. Your continued use of the website or our travel services after any updates to the Terms and Conditions will constitute your acceptance of the revised terms.

We recommend that you periodically review this page to stay informed of any changes. If you do not agree to the updated Terms and Conditions, you should immediately cease using our website and services.

Governing Law

The above booking terms and conditions together with all correspondence form part of your contract with us. This contract and any matters arising from it shall be governed by and interpreted in accordance with Italian law and the exclusive jurisdiction of the court of Rome, Italy at all times.

No Waiver; Severability

A waiver of any breach of any provision of this Agreement shall not be construed as a waiver of any subsequent breaches, nor shall it affect any other terms or conditions of this Agreement. If any provision of this Agreement is found to be unenforceable, it will not affect the validity or enforceability of the remaining provisions. In such case, the unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

Assignment

We reserve the right to assign our rights and delegate our duties under this Agreement, in whole or in part, at any time and at our sole discretion, without your consent. You may not assign, sublicense, or transfer any of your rights or obligations under this Agreement, in whole or in part, to any third party. If you have any questions regarding these Terms and Conditions, please contact us at feedback(at)nancyaiellotours.com.

Acknowledgment of Terms

I confirm that I have had sufficient time to review this entire agreement. I have carefully read and fully understand its provisions and the legal consequences of this agreement. I voluntarily agree to all terms and conditions. I acknowledge that by accepting this agreement, I am waiving substantial rights.

I agree that this Terms and Conditions document is intended to be as broad and inclusive as permitted under the laws of Italy. If any part of this agreement is determined to be void or unenforceable, the remaining provisions will remain in full force and effect.