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© Copyright 2009-2025 Nancy Aiello Tours by I GO ITALY S.r.l.
Last modified: August 6, 2021
Nancy Aiello Tours is a trading name of I Go Italy Srl, an Italian-based tour operator and travel agency. Your contract is with I Go Italy Srl, referred to as “The Company. The Company’s VAT number is IT14064491005. We are licensed by the Regione Lazio (license number GR131559) and insured by Allianz Global Assistance RC Insurance (policy number: 731693168).
We draw your attention to the following terms and conditions of travel, which cover all brochures, documents, correspondence, and all bookings made with us. Any contract with us is subject to these terms and conditions from which no person has the authority to depart. Before making a booking with us you must ensure that you, the traveler (hereby referred to as “client”, “you”, or “I”) have read and understood these booking conditions (raising any queries you may have with us).
By making a booking with us you are accepting the terms and conditions laid out below and acknowledging that you have read the terms of this contract and agree with it. If you do not agree with any part of our terms and conditions, please do not use our website or services.
The Company requires an upfront, non-refundable “Trip Design Fee” to initiate the planning process. This fee is calculated based on factors such as the number of travelers, the duration of the trip, its complexity, and the booking timeline. We will clearly outline this fee before we begin working on your itinerary.
Please note that the Planning Fee is non-refundable, even if you decide to cancel your trip or your reservation is cancelled. This fee covers the time and expertise we invest in designing your personalized travel experience.
For last-minute trip requests (less than 90 days before your arrival date), additional fees may apply to account for the increased time and resources needed to secure timely reservations.
The Company will create a custom travel itinerary to suit your personal needs. A binding contract comes into existence between us upon the receipt of any monetary payment (either as a partial payment or in full) for that itinerary. No contract will exist between the parties until such monies have been received.
If you are booking more than 90 days in advance of the date of travel, we require the payment of a minimum but not limited to 30% deposit at the time of booking confirmation and the remaining balance to be paid 90 days prior to your arrival date. If you are booking within 90 days of your arrival date, full payment will be due at the time of booking confirmation.
If full payment is not received 90 days prior to your arrival date, we reserve the right to cancel your travel and apply the cancellation charges set out in paragraph 6. Cancellation will be without penalty to us and we will have no further liability to you.
The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by these terms and conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions.
If you or any member of your party have any medical problem, dietary or health-related issues or disability which may affect your travel, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking in order to ensure that the trip is suitable for the given conditions. If full details are not given at the time of booking, we reserve the right to cancel in accordance with paragraph 6 and at no penalty to us when we become aware of these details.
The Company strongly recommends that all clients purchase comprehensive travel insurance to safeguard against unforeseen circumstances such as medical expenses, trip cancellations, and other contingencies. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
All cancellations must be made in writing and are effective from the date we receive your written notification during our regular business hours (Monday to Friday, 9am to 5pm CET, excluding Italian National Holidays). Upon cancellation, the deposit and any amendment charges will be forfeited.
Cancellation charges are expressed as percentages of the total trip price as follows:
Train tickets, ferry tickets, entrance fees, and tickets to sporting or cultural events are non-refundable.
There will be no refund for any reason once the trip has commenced, for any unused portion of your booking. This includes cancellations made during your trip, changes to your itinerary, late arrivals, early departures, missed days of your itinerary. Additionally, we cannot be held responsible for any unused services resulting from unforeseen circumstances, such as illness, quarantine requirements, or supplier restrictions due to health concerns. To protect yourself against potential losses, we strongly recommend purchasing comprehensive travel insurance.
Please carefully read your confirmation voucher, tickets and all other documentations we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
The price of your itinerary will be based on known costs at the date of issue of the itinerary. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Price quotes are applicable to the date and time at which they are issued and cannot be guaranteed until payment is made.
Unless otherwise stated, the price of your itinerary is the grand total for all participants and is listed in € Euro. The price is based on a specified number of participants and specific dates and should the number of participants or trip dates change, the price per person and total price are subject to change.
For example, if a participant cancels who is sharing a double occupancy room, the remaining participant must pay the entire room rate (prices for transport, tours, and other services would also be subject to change). Prices are also based on tariffs, government fees, exchange rates, and supplier rates in effect at the time of payment.
On rare occasions it may be necessary for us to impose surcharges should prices increase significantly due to inflation, exchange rates, or other factors. Such surcharges may be applied at any time up to final payment. Should this occur, we will do our utmost to present options or alternatives to mitigate price increases if available and possible.
Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you a fee of €500 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
If you decide to change any portion of your itinerary after a deposit has been made, we will endeavor to make the changes required, provided that you provide a notification of the changes desired in writing. Any change made will result in the booking being re-priced at the rate in effect at the time of the change and additional deposit or balance payments may be required to confirm the change. When changes are possible, an administration fee of €150 per change will be applied to any cancellation and will be payable together with any costs incurred as a result of the requested changes. A “name change” constitutes a cancellation and will be subject to the cancellation charges set out in paragraph 6.
The Company reserves the right to cancel or change any tour if the safety or quality of the tour is judged to be compromised. You acknowledge that the experiences, transportation, route, schedule, and other aspects of the itinerary may change without prior notice due to local circumstances or events, which may include flight cancellations, illness, political disputes, weather issues, border regulations, or other unforeseeable factors.
If, prior to your trip, a significant change is deemed to be necessary, we will promptly notify you of the best available alternatives. We will do our utmost to avoid the need for additional charges, but some changes may require a supplemental payment from you. We will advise you in the event such a payment is required, and always make an effort to provide more economical alternatives when viable.
If we cancel your trip, as opposed to postponing or rescheduling it, we will endeavor to reimburse you for any payments that you have made less 1) any and all non-refundable deposits and cancellation fees that have been paid to suppliers and other third parties to provide components of your trip (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them), and 2) the itinerary design fee or itinerary planning fee you have paid.
If we postpone or reschedule your trip (as opposed to cancelling it) for any reason other than Force Majeure, we will endeavor to provide you with a future travel credit equal to the monies already paid to us, less any and all fees imposed by suppliers and other third parties providing components of your trip. Note that if we change, postpone, or reschedule your trip, such action does not constitute a cancellation of your trip by us.
The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder as a result of any actions that it takes or does not take under this section and under this Contract. The Company will not be responsible or liable for payments, policies, or penalties for other services not included in the trip arrangements, such as airline tickets, separate hotel reservations, or other items (such as other tours or cruises) handled by participants not through The Company.
The Company will not be deemed in breach of this contract or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, typhoon, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as Covid-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (e.g., World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.
In the uncommon situation where Force Majeure prevents, significantly hinders, or makes it impossible for us or our suppliers to provide the services including but not limited to your trip, we and our suppliers shall be entitled to, in our sole and absolute discretion, take one or more of the following steps: cancel, modify, postpone, or reschedule any trip itinerary or arrangement, including trip dates and the entire trip itself.
You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. We regret that no refunds will be provided if we take any of the preceding actions due to Force Majeure, unless and to the extent we are able to obtain any refunds from our suppliers.
Please note that in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your trip to them. Any refund under this section will be less the itinerary design fee or itinerary planning fee you have paid, and any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your tour. This policy is based on the fact that suppliers, who are typically located outside the United States, are not obligated to return non-refundable deposits or waive their cancellation fees in the case of Force Majeure. For reasons of this nature, we strongly recommend you obtain travel insurance (see paragraph 5). If you choose to cancel your trip if we invoke Force Majeure, our standard cancellation penalties (see paragraph 6) will apply unless we expressly state otherwise. If The Company is affected by Force Majeure, The Company, if practicable, will notify you of the nature and extent thereof.
The Company acts at all times as a booking agent for carefully selected suppliers, all of which are independently owned and managed. In all arrangements involving third parties including your transportation, accommodations, activities, and other services in connection with your trip, The Company acts only as the agent of the client and no liability of any kind whatsoever shall be attached to The Company in connection with or arising from such arrangement with a third party. The Company does not own, operate, or control any of the suppliers of service that provide accommodations, meals, transportation, sightseeing activities, or other goods and services connected with your trip. These suppliers are responsible for their performance.
Because The Company acts as solely as an independent contractor, its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act or default of any supplier or any third party. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations. By engaging The Company, you agree to hold The Company harmless in making arrangements for the specified supplier(s) on your behalf and that any claim(s) of damage, refund(s) or credit(s) will be sought directly from the supplier(s).
Carriage by air, rail, and sea is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. We accept no liability whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to us, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. We accept no liability for death, injury or illness that derives from carriage by air, land, or sea.
Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of The Company’s control. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by suppliers and your travel insurance company, which is beyond the control of The Company. We reserve the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary, and to refuse to accept or to retain as a member any person of any tour at any time. The Company shall not assume any responsibility for any air and/or ground schedule changes. No travel services may be cancelled or amended by you at any time on the basis of weather conditions.
You agree that The Company’s liability to you will never be greater than the amount spent on the trip and that you will not seek to secure any judgment for an amount greater than the amount spent with us. YOU UNDERSTAND AND ACCEPT THAT THE COMPANY’S LIABILITY FOR LOSS AND ANY OTHER MONETARY CLAIMS/DAMAGES WILL BE LIMITED TO NO MORE THAN THE MONEY SPENT BY YOU WITH US. This clause 14 restricts the total liability to you under these terms and conditions and is only intended to limit our total liability, and other than capping total exposure to you in no way modifies the limitations of liability contained elsewhere in this document. You recognize that adventure travel is inherently risky. You accept the inherent risks of this travel and acknowledge that the enjoyment of adventuring beyond the normal safety of home and work is part of the reason for your participation in this trip. As a result, you release us from all or any liability to the undersigned, his/her personal representatives, heirs, assigns and next of kin, from any and all losses, damages, death, inconvenience or injuries to the person or damage or loss of property of the undersigned, or on account of death, injury, loss or inconvenience resulting from our negligence or the negligent or willful conduct of any third parties while the undersigned is participating in a tour or any travel or other arrangements made by us.
Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which:
(a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or
(b) did not result from any breach of contract or any other fault by ourselves or our employees, or where we are responsible for them our suppliers.
Additionally, we cannot accept liability for any sums which relate to any business losses.
Subject to clause 15 below, we accept responsibility for ensuring (i) your travel is supplied as described in your confirmation voucher and any amendment invoices and (ii) services provided will reach a reasonable local standard. Please note we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, documents, and correspondence and we have not agreed to arrange them. The information contained in our brochure documents, correspondence, and website is correct to the best of our knowledge at the time of the confirmation of your booking.
Where we make or take any bookings for or from you in respect of any activity or excursion available, we do so solely as booking agents. This is the case regardless of whether the activity is advertised or mentioned in our brochure, resort, on our website or elsewhere. We have no liability for any such activity or excursion or for any acts or omissions of the supplier or operator or for it/their employees or agents or any other persons connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion, for example in our capacity as booking agent, that liability is limited to the cost of the activity or excursion concerned.
In addition, we will not be responsible where you do not enjoy your travel or suffer problems because of a reason you did not tell us about when you booked your travel, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
You must ensure that your travel documents, passports, visas and vaccination certificates are in order and that you ensure that you have taken the advice of your primary care physician with regard to inoculations. We will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. We do not accept liability for any advice given of a general nature prior to the travel commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your travel. No credit or refund will be given to you should you fail to take up any component of your travel or if you lose any travel documents. We draw your attention to the fact that there are certain inherent risks involved in all of the travels that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing.
We are very proud of our relationship with travel agents throughout the world. To facilitate the reservations process for you, The Company requests its booking agents provide you with thorough communications pertaining to your booking.
Your agent can assist and inform you on matters such as required documentation, payment schedules and cancellation policies. Your agent will assist you to the best of his or her ability in providing answers and information pertaining to your booking as well as travel document requirements.
The above booking terms and conditions together with all correspondence form part of your contract with us. This contract and any matters arising from it shall be governed by and interpreted in accordance with Italian law and the exclusive jurisdiction of the court of Rome, Italy at all times.
If you have a problem during your travel, you must promptly notify us or the relevant organizer (hotel manager/service provider/local operator) so that the problem can be rectified, if possible. If you make any changes on your own without following the notice procedure described above, you assume responsibility for any added costs you may incur and forfeit any potential refunds. If satisfaction is not reached through this notice procedure during the tour, you must send full details to us in writing within 14 days of the end of the tour. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.
Any purchase of goods or services which you make while on the trip are solely at your risk, including, without limitation, such problems as defects, failure to ship or damage to goods while in shipment, whether or not the purchase was made from a vendor recommended by a guide, other person rendering trip services or any third party. You agree that if you are injured or become ill, The Company may, at your cost, attempt to arrange medical treatment, evacuation or any other emergency services on your behalf as it deems essential for my safety and well-being, but it accepts no responsibility for the quality or adequacy of any such treatment, evacuation or services. Luggage is carried entirely at your risk. We and your local operators of tours and/or suppliers of services reserve the right to remove anyone from a trip without refund who acts in a manner that it considers unsafe or inconsiderate to fellow travelers or others and/or who ignores the requests of his or her guide(s) to act in a safe and considerate manner. We shall not be liable for expenses due to the delay or interruptions of a tour for any reason (e.g., bad weather, local conditions, landslides, flooding, sickness, illness, virus, etc.). We shall not be liable for expenses and costs due to quarantine, refusal or interruption of service by third parties, or border closures/restrictions.
The Company reserves the right to use any photo/video taken at any event or during any travel activity, without the express written permission of those included within the photo/video. The Company may use the photo/video in publications or other media material produced, used or contracted by The Company, including but not limited to brochures, invitations, books, newspapers, magazines, television, websites, etc.
In consideration of, and as a part of the payment for, the right to participate in such tour, trek, expeditions, or other activities and the services arranged for you by The Company, and its agents and associates, and to the fullest extent permitted by law, you on behalf of yourself and your heirs, legal and personal representatives, next of kin, successors and assigns (collectively, “Releasors”), expressly a) RELEASE, WAIVE, FOREVER DISCHARGE AND COVENANT NOT TO SUE The Company, its owners, officers, employees, managers, shareholders, affiliated entities, agents, representatives, directors, associates, volunteers, successors and assigns (collectively, “Releasees”), from and against any and all liability, claims, demands, losses or damages which you now have or may later have against Releasees arising out of, relating to, or in connection with the tour, activities and services provided, arranged or advertised by The Company, whether arising from the Releasees’ negligence or otherwise; b) AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS (“indemnify” meaning to defend and to pay or reimburse). Releasees from and against any and all claims, injuries, costs, damages, losses or suits, including attorney’s fees, brought by or on behalf of anyone, arising out of or relating to your participation in the activities and use of services provided, arranged or advertised by The Company, even if such claims allege negligence by Releasees or others; and c) AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Releasees against any claim by any person, including minors, arising in whole or in part from an injury or other loss suffered or caused by you in connection with the tour arranged for you or the services provided, arranged or advertised by The Company.
YOU AGREE THAT THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for yourself, all members of your family and all minors traveling with you, your and their heirs, legal and personal representatives, next of kin, successors and assigns; it being your intention to fully assume all risks associated with this tour and to release The Company from any and all liability to the maximum extent permitted by law.
Any dispute concerning, relating, or referring to this contract, the brochure, or any other literature concerning your trip, or the trip itself are subject to Italian law and shall be resolved exclusively in the legal court of Rome, Italy.
This agreement will be interpreted according to the laws of Italy. Jurisdiction over any dispute arising out, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in the Italian legal court located in Rome, Italy. To the maximum extent permitted by law, you hereby consent to the jurisdiction and venue of such court and waive any objections to the jurisdiction or venue of such court. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. This agreement shall inure to the benefit of and be binding upon The Company and you and your respective heirs, legal and personal representatives, successors and assigns. This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. This agreement supersedes all prior negotiations and agreements.
The information contained on this website is for general information purposes only. Although The Company makes reasonable efforts to ensure that the information provided through this website is current and accurate, The Company makes no representations or warranties to the accuracy, reliability, suitability, completeness or timeliness of the information, products, services, or related graphics contained on the website for any purpose. The Company makes no commitment and disclaims any duty to update such information. In addition, The Company permits third parties to provide testimonials and information. The Company also may, from time to time, post articles and other information provided by third parties that we believe might be of benefit or interest to our users. You acknowledge that the opinions and recommendations of third parties contained in this website are not necessarily those of The Company or endorsed by The Company. All information is provided “as is” without any representation, warranty or condition as to its accuracy or reliability. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
The Company owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. The trademarks and logos on our website are ours. Nonetheless, access to information remains unlimited and complimentary.
We will use all reasonable efforts to keep our website available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses.
The Company documentation [not limited to vouchers, order notification emails, tickets, etc.] cannot be reproduced, transmitted or modified in any manner. Alteration of The Company documentation may result in denial of service.
The Company respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide the responsible with the following written documentation: Signature, even digital, of the person authorized to act on behalf of the copyright owner. Description of the copyrighted work that the users deem to be violated. Indication of the exact position, within the website, of the copyrighted material that the user deems violated. User’s declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law. Users’ declaration that the above information is correct, and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.
We reserve the right, in our sole discretion, to change or modify portions of these Terms and Conditions at any time. If we do so, we will post the changes on this page and will indicate at the top of this page the date the revised Terms and Conditions were effective. You may read the then-current copy of these Terms and Conditions at any time by selecting the “Terms & Conditions” link on the footer website. We may also notify you of material changes from time to time through e-mail or other reasonable means, but we shall not be obligated to do so. Your continued use of the website after any change by us constitutes your acceptance of the new Terms and Conditions. You should periodically visit this page to review the current Terms and Conditions, so you are aware of any revision to which you are bound. If you do not agree to abide by these or any future Terms and Conditions, do not use or access (or continue to use or access) the website.
I have had sufficient time to read this entire agreement. I have carefully read and understand the provisions and legal consequences of this agreement, and I voluntarily agree to all of its terms and conditions. I understand that I am giving up substantial rights by signing this agreement. I acknowledge that it has been recommended that I have my attorney review this agreement prior to signing it. I agree that this Terms and Conditions is intended to be as broad and inclusive as permitted by the laws of Italy and if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.
A waiver of any breach of any provision of this Agreement shall not be deemed to be a waiver of any repetition of such breach or in any manner affect any other terms or conditions of this Agreement. In the event that any provision of this Agreement is held to be unenforceable, it will not affect the validity or enforceability of the remaining provisions and will be replaced by an enforceable provision that is the closest to the intention underlying the unenforceable provision.
We may assign our rights and delegate our duties under this Agreement either in whole or in part at any time, at our sole discretion, and without your consent. You may not assign, sublicense or otherwise transfer your rights or obligations, in whole or in part, under this Agreement to anyone else. Please, contact us at feedback(at)nancyaiellotours.com if you have any questions about our Terms and Conditions.
Nancy Aiello Tours is an Italian-based boutique luxury travel agency specializing in bespoke travel planning, crafting unique tailor-made itineraries that capture the essence of Italy. Exclusively dedicated to Italy, we offer an unparalleled level of firsthand local knowledge and insider access, that will leave you awe-struck and mesmerized. Discover the beauty of Italy through a private, personalized journey with Nancy Aiello Tours.
Tour Operator & Travel Agency License: GR131559 – Allianz Global Assistance RC Insurance: 731693168
Via Courmayeur 22, 00135 Roma | P.IVA: 14064491005 – REA: RM1493576
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