Booking Terms and Conditions

Last modified: August 6, 2021

Please read the following conditions carefully. All tours sold by us are subject to these conditions and the other general information in our brochures. The following Booking Terms and Conditions constitute an Agreement between you and I GO ITALY S.r.l. owner of Nancy Aiello Tours, hereby referred to as “The Company”, “we”, or “us”.
The Company is a licensed Tour Operator & Travel Agent based in Rome, Italy. Authorization GR131559 Issued by the Region of Lazio, Italy. Vat No. IT14064491005 – Insurance RC Issued by Allianz Global Assistance n.731693168.

The conditions set forth below constitute the entire understanding and agreement between you the tour participant (“client”, “you”, or “I”) and “The Company”, with respect to any and all bookings, tours, or transactions made with us and to any and all services and tours organized, arranged, or provided by us (collectively referred to as “tour” herein; “tour” may also be used to refer to the trip component of our services).

The following conditions, together with the relevant information set out in The Company web site(s), brochure(s) and any correspondence between you and The Company will form part of your contract with us. All contracts with The Company are made in Italy subject to these Booking Terms and Conditions and are subject to Italian law and exclusive jurisdiction of the legal court of Rome, Italy at all times.

Before making a booking with us, you must ensure that you have read and understood these Booking Terms and Conditions and have accepted them on behalf of yourself and all members of your party. By asking us to confirm your booking you acknowledge that you agree and accept all Booking Terms and Conditions in this agreement and direct us to perform services on your behalf. All persons included in your booking are bound by this agreement. By proceeding, you agree to our Booking Terms and Conditions and confirm you have read our Privacy Policy.

1. The Company Responsibility

The Company is acting at all times as an independent contractor for all suppliers who provide your transportation, accommodations, activities, and other services in connection with your tour. The Company does not own, operate, or control any of the suppliers of service that provide accommodations, meals, transportation, sightseeing activities, or other goods and services connected with your tour. These suppliers are all independently owned and managed and responsible for their performance. The Company, its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act or default of any supplier or any third party. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations.

2. Pricing

Unless otherwise stated, the tour price is the grand total for all participants, and is listed in € Euro currency. The price is based on a specified number of participants and specific dates, and should the number of participants or tour dates change, the price per person and total price are subject to change. For example, if a participant cancels who is sharing a double occupancy room, the remaining participant must pay the entire room rate (prices for transport, tours, and other services would also be subject to change). Prices are also based on tariffs, government fees, exchange rates, and supplier rates in effect at the time of payment.

2.1 Price Fluctuation

Prices are subject to change without notice as a result of supplier price increases, government taxes and/or fees and currency exchange rate fluctuations, which may affect the price of transportation, hotels, and/or other services. On rare occasions, it may be necessary for us to impose surcharges should prices increase significantly due to inflation, exchange rates, or other factors. Such surcharges may be applied at any time up to final payment. Should this occur, we will do our utmost to present options or alternatives to mitigate price increases if available and possible.

3. Payment for Private Tours and Shore Excursions

Payments must be made in € Euro currency no other currency will be accepted. Payment is due in full at the time of booking. Payment can be made by credit card or wire transfer.
Payment by Credit Card – Payment will be listed as I Go Ital Srl on the credit card statement. The client’s credit card will be charged in the local currency (Euro) and will be exchanged by the client’s bank at the exchange rate applicable on the day the bank processes the charge. For this reason, there may be a variation in the price quoted and the actual rate processed on the client’s credit card.
Payment by Wire Transfer – Bookings made 30 days or less prior to the start date of your tour is limited to credit card payments only. We only accept wire transfers in Euro currency (€). Any transfer in another currency will cause fees.

3.1 Cancellation by You

Cancellations must be requested in writing and cut-off times are based on the experience’s local time. We calculate the date the cancellation was received based on Italian standard time. Cancellations take effect when you receive an e-mail confirmation of your cancellation from The Company. For this reason, valid cancellation requests will not be accepted by phone. Cancellation fees are based on the date written notice is received by us on regular hours of operation (Monday to Friday from 9am to 6pm CET).

If you cancel your private tour or private shore excursion, the following cancellation penalties (expressed as percentages of the total tour price) will apply. In great part for this reason, we strongly recommend you purchase travel insurance to protect the investment you have made in your travel plans and help ensure peace of mind before, during and after your trip (see below section titled “Travel Insurance”).
• 90 days or more prior to tour start date: 25% of the tour cost plus a 5% credit card fee and the cost of any tickets that have been purchased.
• 60-89 days prior to tour start date: 50% of the tour cost plus a 5% credit card fee and the cost of any tickets that have been purchased.
• 30-59 days prior to tour start date: 75% of the tour cost plus a 5% credit card fee and the cost of any tickets that have been purchased.
• 29 days or less prior to tour start date: 100% of the tour cost.
• No Show: No refund.

Once you are at your travel destination, if you decide to cancel any component of your land reservation, there will be no refund for the unused service. Should you need to make a change to your reservation, you are required to purchase a new service at full price and forfeit the cost of the unused service.

There will be no refund for any reason once the tour has commenced, or for late arrivals, early departures, missed days of your itinerary, or unused services (such as unused portions of your tour if you are quarantined or a supplier refuses services if you exhibit symptoms of, or test positive for, infectious disease). Moreover, we will not have any liability to you, or owe you any refund or compensation, if you are infected with an illness, disease, or sickness before, during, or after your tour; if any service provider refuses services if you test positive for, or are believed to show symptoms of, infectious disease or illness; or if you are unable to travel to or return home from your destination because you show symptoms of an illness, are required to quarantine, and so forth. In significant part for reasons of this nature, we strongly recommend you obtain travel insurance (see below section titled “Travel Insurance”).

3.2 Covid-19 Unforeseeable Events

Unless otherwise specified, if a disruption caused by Covid-19 unforeseeable events prevents you from being able to travel, we will offer the maximum flexibility possible. If you are canceling a reservation for a private tour or private shore excursion due to Covid-19 unforeseeable events up to (more than) seven (7) days of the date and time of service, you will receive full (100%) refund for the value of your original booking, less irrecoverable ticket and reservation fees. Within seven (7) days of the date and time of service, all sales are final and fully non-refundable. The following and only the following constitute Covid-19 unforeseeable events if they occur after your booking is made:
1. A Level 4: Do Not Travel advisory is issued by the US Department of State for the destination in which your services are booked;
2. The travel corridor is shut between your starting point and destination of service, including border closures;
3. Your cruise ship is unable to dock.

If you are concerned about the possibility of cancellation or nonrefundable costs, we recommend that you take you out a cancellation cover and Covid-19 cover in your travel insurance that cover you in the unlikely event that you contract Covid-19 and/or are unable to travel.

4. Deposits and Payment for Customized Travel Packages

Deposits and payments must be made in € Euro currency no other currency will be accepted.
Deposits and payments can be made by credit card or wire transfer.
Payment by Credit Card – Payment will be listed as I Go Ital Srl on the credit card statement. The client’s credit card will be charged in the local currency (Euro) and will be exchanged by the client’s bank at the exchange rate applicable on the day the bank processes the charge. For this reason, there may be a variation in the price quoted and the actual rate processed on the client’s credit card.
Payment by Wire Transfer – We only accept wire transfers in Euro currency (€). Any transfer in another currency will cause fees.

Confirmation Deposit: Unless otherwise specified, a deposit of 30% of the total price is required to reserve your tour (in certain cases, a smaller or larger deposit may be required and this shall be specified in your written quote). We HIGHLY recommend you take out travel insurance at this stage.

Final Payment: The balance of monies owing (inc. any optional extras) is due and payable no later than 90 days prior to your tour start date (if your departure is within 90 days at the time of booking, full payment is required at that time), unless otherwise specified.

It is the responsibility of the client to ensure payments are timely rendered on or before the payment deadlines. We reserve the right to treat any reservation that is not fully paid, according to the reservation and payment terms, as a cancellation and subject to the cancellation terms below (paragraph 4.4).

4.1 Last Minute Booking

A last minute booking is one received less than twelve (12) weeks before departure. Once details have been confirmed to you in writing, a contract shall be deemed to exist between you and The Company, and all booking conditions, including cancellation charges shall apply. Full payment will be due immediately.

4.2 What is included in your tour?

The Company tours generally include personalized trip planning; accommodations; specified meals; transfers and transport as indicated; private sightseeing services and other experiences as specified; admission fees if/as indicated; in-country support during your tour; and other services as specified. As each tour is unique, please refer to your itinerary to confirm the inclusions for your tour.

4.3 What is not included in your tour cost?

Unless otherwise specified, the following are typically not included as part of a tour with us: international flights; travel insurance; costs associated with obtaining passports and/or visas; baggage fees and/or the cost of luggage forwarding.
All items of personal expenses including but not limited to telephone calls, mini-bar purchases, room service charges, snacks, laundry, souvenirs and any other incidental expenses; gratuities; and any other services not specified in your itinerary. Local city taxes. Sightseeing or services other than those specified on the tour itinerary.
We will not be responsible or liable for deposits, payments and penalties for other services not included, such as train tickets, separate hotel reservations or other items handled by participants not through The Company.

4.4 Cancellation by You

If you cancel your private trip package, the following cancellation penalties (expressed as percentages of the total tour price) will apply. In great part for this reason, we strongly recommend you purchase travel insurance to protect the investment you have made in your travel plans and help ensure peace of mind before, during and after your trip (see below section titled “Travel Insurance”).
• 90 days or more prior to tour start date: Deposit only.
• 60-89 days prior to tour start date: 50% of the tour cost plus a 5% credit card fee.
• 30-59 days prior to tour start date: 75% of the tour cost plus a 5% credit card fee.
• 29 days or less prior to tour start date: 100% of the tour cost
• No Show: No refund.

4.5 Covid-19

Unless otherwise specified, if a disruption caused by Covid-19 prevents you from being able to travel, we will offer the maximum flexibility possible to enable you to reschedule your trip to a later date via a travel credit equal to the monies already paid to us, less any and all fees imposed by suppliers and other third parties providing components of your tour. If you cancel, as opposed to rescheduling, our standard terms and cancellation policy above apply to the booking and you should take out adequate travel insurance to cover this eventuality. A decision by you not to travel due to governmental warnings or advisories, fear of travel, or the like will be deemed a cancellation.

5. No-Show

No shows are treated as last-minute cancellations and are non-refundable. No-show clients are those who do not show up at the established place and time for any reason. No-show clients cannot re-schedule the service and must re-book the service at the full price. The Company can assist with reservation as availability permits.

6. Consulting Services

The Company consulting fee for extensive planning will be applied to the final balance unless the trip is canceled, in which case it becomes non-refundable and non-transferable. The itinerary design fee or itinerary planning fee is not applicable to any other services purchased through The Company. The consulting fee is per trip, not per person.

Our itinerary design fee varies depending on the complexity and booking timeline of your trip. Trip requests with less than twelve (12) weeks’ notice from the trip dates are considered last minute and additional design fees would apply. The planning fee is required upfront before we begin working on your itinerary.

7. Hotels

The Company acts as an agent for carefully selected properties, all of which are independently owned and managed. In all arrangements involving third parties including hotels, The Company act only as the agent of the client and no liability of any kind whatsoever shall be attached to The Company in connection with or arising from such arrangement with a third party. The Company is not liable for any personal injury, property damage, accident, delay, inconvenience, change in accommodation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the property(ies).

Furthermore, the terms of the actual third party (hotel) apply to your travel, so you must agree to and understand those terms. The Company does not bear any responsibility should anything go wrong with your booking or during your travel. By engaging The Company you agree to hold The Company harmless in making arrangements for the specified accommodation(s) on your behalf and that any claim(s) of damage, refund(s) or credit(s) will be sought directly from the property(ies).

8. Restaurant Reservation Service

The Company acts as an agent for carefully selected restaurants, all of which are independently owned and managed. In all arrangements involving third parties including restaurants, The Company act only as the agent of the client and no liability of any kind whatsoever shall be attached to The Company in connection with or arising from such arrangement with a third party. The Company is not liable for any personal injury, property damage, accident, delay, inconvenience, change in reservation(s) or rate(s) (due to exchange rate or property decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the restaurant(s).

Reservations are completely non-refundable. The Company is not responsible for the quality of restaurant service, presentation or food. Restaurants reserve the right to change their menu and pricing without notice and without advance notice to The Company. Once reservations are confirmed, they are completely non-refundable and non-transferable.

The cost of the meal must be paid on site at the restaurant in accordance with the restaurant's current pricing. Credit cards may not be accepted depending on restaurant policy The Company charges €uro30.00 for the service of reserving the table (for each restaurant reservation). This fee is non-refundable.

If the preferred date(s)/time(s) are not available, we will book as close as possible to your preferred times unless instructed otherwise. Though The Company will do its best to guarantee your requested time, we reserve the right to book 15 minutes before and 60 minutes after your requested time.

In the event of cancellation, you must contact The Company within 48hrs from the day of your reservation. No refund will be provided for cancellation. In the event that you do not use your reservation and do not cancel in accordance to the above stated cancellation policy, a fee of €uro50.00 will be charged to your credit card. This fee is non-refundable. If you are not on time for your reservation, your reservation may be voided and no refund will be granted.

9. Train Tickets

The Company acts as an agent for carefully selected service providers, all of which are independently owned and managed. The Company is not liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). By engaging The Company and making full payment for the specified service(s), you agree to hold The Company harmless in making arrangements on your behalf and that any claim(s) of damage(s) with the train company will be sought directly from them. Note that your seats are automatically assigned by train company and that we have no control or say over this policy.

Train tickets are not changeable, not-transferable, and not refundable at any time. Any change to a train date, schedule or route will require the purchase of a completely new ticket. The Company can assist with ticket reservations as availability permits. No cancellation or refund on purchased tickets will be issued for missed trains for any reason. In case of strike, our team can help you arrange private transfers at additional cost.

10. Museum, Monument and Church Tickets

The Company acts as an agent for selected sites, museums, and churches all of which are independently owned and managed. The Company shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the sites, museums, and churches with whom arrangements are made. By engaging The Company and making full payment for the specified reservation(s)/ticket(s), you agree to hold . The Company harmless in making arrangements on your behalf and that any claim(s) of damage after arrival shall be sought directly from the sites, museums, and churches.

Reservations for museums, monuments and churches include prepaid entrance to sites. Prices include the cost of the reservation, entrance ticket and The Company service fee.

Ticket sales and reservation fees are final, non-refundable, non-transferable and it is not possible to modify the day or the time slot. No matter when your cancellation request is received, if the tour includes pre-paid reservations and/or museum, monument and church entrance tickets, these are totally non-refundable. Once a reservation is confirmed, reservation and pre-paid tickets are totally non-refundable, non-transferable and it is not possible to modify the day or the time slot. If you fail to meet the scheduled time/date of entrance no refunds will be granted.

Any change to a ticket date or time slot will require the purchase of a completely new ticket. The Company can assist with ticket reservations as availability permits. A € Euro 15.00 per person per ticket change fee will be charged in the event that a change of date or time is requested on an already confirmed reservation, if such a change is possible.

11. Chauffeured Transfers

The Company acts as an agent for selected suppliers, all of which are independently owned and managed. The Company shall not become liable for any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the companies with whom arrangements are made. By engaging The Company and making full payment for the specified service, you agree to hold The Company harmless in making arrangements on your behalf and that any claim(s) of damage after arrival shall be sought directly from the supplier. The Company highly recommends that all clients bring a cell phone that can be used in Italy along with them on their trip.

An email confirmation voucher will be mailed three (3) business days after successful payment. Such email specifies the pick-up time and location for your transfer, as well as contact information of The Company. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled pick-up time, it is your responsibility to call The Company at the provided phone number to alert about your delay. If it is possible, we will work to reschedule your pick-up time. The Company cannot guarantee that it can reschedule the pick-up time at the same price. Additional costs may be assessed.

In the event a delay is due to airline delay or to luggage pick-up, our representative will wait up to forty (40) minutes past the reserved pick-up time. If you are waiting for your luggage in an airport and anticipate that you may be delayed, please contact The Company as soon as possible to notify us of the change in pick-up time. If a call is not made prior to reservation time and you are not able to be present for your scheduled pick-up the service will be considered a no-show. No-show participants are not eligible for a change to their service and must re-book the service at the full price.

For pick up from a hotel, you must strictly adhere to the time listed on your service voucher, without exception. Drivers will wait free of charge for a maximum of 15 minutes from the stated pickup time. If the waiting time is longer than 15 minutes, additional costs will be assessed.

The price paid for the chauffeured transfer is based on the requirements outlined by you at the time of booking. The price will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. For any alterations to a confirmed service such as change of pick up time, change in route and/or request for intermediary stops, you must contact The Company at least 72 hours before the date of service. If such a variation is possible, additional costs may be assessed. If you do not contact The Company as stated above and you request activities and/or intermediary stops directly from the driver on the day of the service, you give The Company your full consent to charge your credit card for any additional costs that may occur as a result of your request(s).

12. Weather

The Company is not responsible for weather conditions and tours proceed whatever those conditions are on the date and time of a tour.
The Company operates rain or shine so be prepared for all weather conditions. All of our tours go ahead as planned, rain or shine with some variations to accommodate the weather. Refunds are not available for rainy day or inclement weather cancellations. No travel services may be cancelled or amended by you at any time on the basis of weather conditions.

13. Reviewing Voucher Information

Private Tours and Private Shore Excursions: Unless otherwise stated, an email confirmation voucher will be sent within three (3) business days after successful payment.

Customized Travel Packages: Unless otherwise stated, an email confirmation voucher will be sent forty-five - sixty (45-60) days prior to your arrival date. It will include all of your confirmed reservations, tour times, local contacts, and any necessary documents for your trip.

Such email constitutes the client proof of purchase. It is important for the client to check the details on the booking confirmation voucher upon receipt. While The Company takes the utmost care in making sure the information on your travel voucher(s) is complete and accurate, it is your responsibility to carefully read and review voucher(s) immediately after receiving it/them and agree to contact The Company within 72-hour if you have any questions. Failure to notify The Company within 72-hour shall constitute a waiver of any claim regarding accuracy of the booking confirmation voucher. Inaccurate information that may lead to a loss of reservation or service is the responsibility of the client. Failure to contact us in time to allow for the correction and re-sending of voucher(s) could result in the loss or cancellation of your reservation, tickets or services listed on the voucher for which we will not be responsible. In such a case, no refunds will be issued.

On the day of the service(s), you must present the paper or electronic confirmation voucher to our representative in order to redeem the service. Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the reservation information is strictly prohibited and may have legal consequences.

13.1. Notice of Non-Receipt of Service Vouchers

Private Tours and Private Shore Excursions: Unless otherwise stated, an email confirmation voucher will be sent within three (3) business days after successful payment.

Customized Travel Packages: Unless otherwise stated, an email confirmation voucher will be sent sixty (60) days prior to your arrival date. It will include all of your confirmed reservations, tour times, local contacts, and any necessary documents for your trip.

Please check that you have received this email following purchase. We decline any responsibility should you not receive this email due to reasons outside of our control i.e. junk or spam filtering. If the email booking confirmation voucher from us has not been received prior to your departure date, it is your responsibility to contact The Company at least seven (7) business days before your departure from your home country so that the necessary information can be resent. Our offices are open Monday-Friday 9am-6pm CET. Failure to contact us in time to allow for the re-sending of voucher(s) could result in the loss or cancellation of your reservations, tickets or services listed on the voucher. The Company assumes no responsibility in such case and no refunds will be provided.

14. Change Requests

All change requests to your confirmed service(s) must be requested in writing. All requests for booking modifications/amendments are subject to availability. The Company will make all reasonable efforts to accommodate your requests, but cannot guarantee that any requests can be met. When changes to an agreed service(s) are possible, a €150 modification fee per adjustment plus any additional costs associated with the modified services applies. The type and scope of change dictates the amount of the change fee and such rebooking fees cover the cost of tickets purchased, transport, guide rescheduling and administration. We strongly recommend all travelers take out travel insurance that includes cover against irrecoverable costs.

14.1 Refunds on Unused Services

Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. There is no refund for any individual unused service or unused portion of your trip. The Company cannot make refunds or exchanges for unused services. No refund will be made for unused travel arrangements after travel begins (i.e. vehicles, sightseeing, tours, and museum tickets).

15. Travel Documents & Passports

It is client responsibility to obtain valid and effective documentation, including passports, visas, permits, and vaccinations, where necessary. You also assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination and all safety or security conditions at such destinations. You are solely responsible for any adverse consequences resulting from missing or defective documentation. All travelers, regardless of the holder’s passport, must check with the consulates of the countries being visited to determine if a visa is required for their nationality. Please check requirements carefully, as most countries require passports to have at least 6 months remaining validity from the date of return, and at least two blank pages. Failure to obtain the required documents is your responsibility and no refunds will be made on any services purchased from or through The Company. We may provide information or advice on visas, vaccinations, climate, clothing, baggage, special equipment, etc. in good faith as a courtesy to you. We are not responsible for any errors or omissions as to the information provided. For information concerning possible dangers at an international destination, contact the government office in your country that is responsible for issuing travel advisories.

16. Health Requirements and Dietary Restrictions

It is essential that you advise us before booking if you have any disability, physical, medical, dietary restrictions, food allergies or pre-existing medical condition which may affect your vacation or any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or making the booking. Full details must be confirmed in writing at the time of booking and whenever any change in the condition or disability occurs.

Clients should check with consulates for the latest health requirements. Clients must bring their own medications or other recommended prescribed drugs, and check with consulates regarding restrictions on drugs or medications if applicable.

The Company may at its sole discretion decline booking of any client or remove any client who cannot meet minimum health requirements.
Suppliers reserve the right to conduct health screenings (e.g., temperature checks, questionnaires, checks for observable signs and symptoms, etc.) and refuse travel to clients deemed symptomatic or likely symptomatic. If necessary, suppliers and/or government or health authorities also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.

You must also promptly advise us if any medical condition or disability which may affect your trip develops after your booking has been confirmed. The nature of many of the destinations featured within our brochures means that in the majority of cases they are unsuitable for those who are wheelchair bound or have a lack of mobility. We will be delighted to discuss the feasibility of creating a custom itinerary for you that takes into consideration your level of mobility.

We will make reasonable efforts to convey any dietary restrictions and/or allergies to our providers or organizers. All such persons and entities are independent contractors. As a result, The Company is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. It is your sole responsibility to ask any necessary questions and to make informed decisions about your dietary needs and restrictions while traveling with us.

17. Travel Insurance

Travel insurance is not included in the price of your tour. It is advisable to take out your travel insurance at the time of booking your trip, since coverage will begin for pre-departure cancellation from the policy issue date. This will, therefore, provide coverage should you have to cancel your trip for an insured (covered) reason. Please note that most companies offering travel insurance require the policy to be purchased within fourteen (14) days of the initial trip deposit or payment (whether handled through us or through another service provider such as an airline) in order to cover pre-existing conditions or to provide for “cancel for any reason” coverage.

The Company strongly recommends that you and all members of your party purchase comprehensive travel insurance and consider the purchase of “cancel for any reason” coverage. Coverage should include medical expenses and repatriation in the event of accident or illness. In addition, we also strongly recommend that you have coverage for personal belongings, delay at your outbound or homebound point of departure, personal liability, overseas legal expenses, and cancellation. If you are undertaking any sports or adventurous activities, including hiking, on your trip you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions.

You understand and agree that, should you not purchase travel insurance, you will not be protecting against unforeseen circumstances that could otherwise spoil your travels and you will be fully responsible for any costs, losses, or damages incurred in connection with your travels, including those relating to tour cancellation or interruption, loss or theft of personal property, medical expenses, and more.

17.1 The importance of Travel Insurance

If you have taken out travel insurance you may, depending on the detail of your policy, be able to recover the cancellation charges, check your policy for details. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance. Please read your policy and take it on your trip.

If you choose not to purchase comprehensive travel insurance, you are traveling at your own risk. If you choose to travel without comprehensive insurance coverage, we will not be liable for any of your losses howsoever arising, which would have been covered had you purchased comprehensive travel insurance.

18. Cancellation and Changes by The Company

We reserve the right to cancel or change any tour if the safety or quality of the tour is judged to be compromised. You acknowledge that the accommodations, experiences, transportation, route, schedule, and other aspects of the itinerary may change without prior notice due to local circumstances or events, which may include flight cancellations, illness, political disputes, weather issues, border regulations, or other unforeseeable factors.
If, prior to your tour, a significant change is deemed to be necessary, we will promptly notify you of the best available alternatives. We will do our utmost to avoid the need for additional charges, but some changes may require a supplemental payment from you. We will advise you in the event such a payment is required, and always make an effort to provide more economical alternatives when viable.
If we cancel your tour, as opposed to postponing or rescheduling it, we will endeavor to reimburse you for any payments that you have made less 1) any and all non-refundable deposits and cancellation fees that have been paid to suppliers and other third parties to provide components of your tour (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them), and 2) the itinerary design fee or itinerary planning fee you have paid.
If we postpone or reschedule your tour (as opposed to cancelling it) for any reason other than Force Majeure, we will endeavor to provide you with a future travel credit equal to the monies already paid to us, less any and all fees imposed by suppliers and other third parties providing components of your tour. Note that if we change, postpone, or reschedule your tour, such action does not constitute a cancellation of your tour by us.
The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder as a result of any actions that it takes or does not take under this section and under this Agreement. The Company will not be responsible or liable for payments, policies, or penalties for other services not included in the tour arrangements, such as airline tickets, separate hotel reservations, or other items (such as other tours or cruises) handled by participants not through us.

19. Force Majeure

The Company will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, typhoon, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as Covid-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (e.g., World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.
In the uncommon situation where Force Majeure prevents, significantly hinders, or makes it impossible for us or our suppliers to provide the services including but not limited to your tour, we and our suppliers shall be entitled to, in our sole and absolute discretion, take one or more of the following steps: cancel, modify, postpone, or reschedule any tour itinerary or arrangement, including tour dates and the entire tour itself.
You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. We regret that no refunds will be provided if we take any of the preceding actions due to Force Majeure, unless and to the extent we are able to obtain any refunds from our suppliers.
Please note that in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them. Any refund under this section will be less the itinerary design fee or itinerary planning fee you have paid, and any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your tour. This policy is based on the fact that local suppliers, who are located outside the United States, are not obligated to return non-refundable deposits or waive their cancellation fees in the case of Force Majeure. For reasons of this nature, The Company strogly recommends the purchase of travel insurance to protect its clients from costs associated with force majeure and all other cancellations (see above section titled “Travel Insurance”). If you choose to cancel your tour if we invoke Force Majeure, our standard cancellation penalties (see above section titled “Cancellation By You" and "Unused Services”) will apply unless we expressly state otherwise. If The Company is affected by Force Majeure, The Company, if practicable, will notify you of the nature and extent thereof.

20. Disclaimers and Limitation of Liability

All tour and travel services are completely non-refundable and non-transferable for any reason including but not limited to: illness, injury, flight itinerary, employment, threat of actual war or terrorism, client perceived threat of war or terrorism, failure to review your itinerary online, or flight delays. Clients must bear all such losses or expenses. This is not limited to, but may include:

20. 1 Reduced and/or cancelled itineraries

The Company is NOT liable for reduced and/or cancelled itineraries due to circumstances beyond our control such as technical or administrative problems with transport, closure of airports, flight delays, ships unable to dock for whatever reason, sports events that make circulation by certain streets or areas impossible, adverse weather conditions, strikes, or any other occurrences beyond our immediate control and which, despite all due care being taken could not have been avoided. Therefore, no compensation can be offered. The Company is NOT liable for reduced itineraries owing to unscheduled closures by attractions.

20.2 Site, Museum and/or Area Closures

The Company has done all adequate research and planning to be sure its clients are able to do all of the tours scheduled, but we cannot be held responsible for the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.

Italian venues reserve the right to close at an instance notice for any reason they deem necessary and, in most cases, without advance notice to The Company. While every effort on our part is made to inform clients promptly about unexpected changes of schedules, The Company cannot be responsible for any amendments or cancellations made by the Italian venues due to unforeseen circumstances. These may include, but are not limited to cancellation due to area being restored, strike, poor weather, etc…

If there is a venue closure due to strike, The Company cannot take responsibility as there is no way to know in advance. We will try our best to reschedule any affected tours, but successful rescheduling to meet client needs cannot be guaranteed. While we regret these inconveniences, The Company cannot be held responsible for choices made by archeological site, museums or church management therefore, no refunds will be issued. In these rare cases, The Company reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control.

21. Client’s Responsibilities

We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures. It is your responsibility to be ready to be at the designed meeting point at the specified day and time.
Inaccurate information that may lead to a loss of reservation or service is the responsibility of the client.
The Company assumes no responsibility for incorrect dates, times, email addresses, or any other inaccurate information provided to us by you.
The Company will not be held responsible for any wrong information or omissions submitted by you.
The Company assumes no responsibility for incorrect addresses and locations provided by you.
Your additional responsibilities include, but are not limited to, strictly complying with all local laws, respecting customs and culture, adequately assessing your abilities, and if on a guided tour following the suggestions and advice of the guide, driver, driver-guide, assistant and/or local supplier .
By booking tours or services through The Company, you agree to the above Booking Terms and Conditions. To guard against unforeseen circumstances, we insist you have comprehensive travel insurance that you must purchase before traveling with The Company.

21.1 Client’s Responsibilities During Covid-19

Mandatory Covid-19 Rules - You are required to comply with local regulations, recommendations and requirements - at all times - when participating in any Nancy Aiello Tours experiences (e.g. mask wearing, social distancing).
Starting from August 6, 2021 until further notice all clients over 12 years old must present together with the ID Card their EU Green Pass or their own country document to proof one of the following:
- to have received full vaccination;
- to have received first vaccination at least 15 days ago;
- to have had Covid-19 infection in the past 6 months;
- to have a negative PCR test made no more than 48 hours before the activity.
This documentation is mandatory for participating in all of our tours, activities and services. Those who will not present the required documents will not be entitled to a refund, credit, or compensation of any kind.
For more information about how the rules may apply to you, read the Green Pass -Covid 19 Rules or consult the Italian embassy in your country.

21.1.1 Consequences of Noncompliance with Covid-19 Rules

Any noncompliance by client or members of client’s traveling party with Italian Government evolving COVID-19 laws, regulations, recommendations and requirements shall be grounds for refusal to provide a service, or other steps deemed necessary in the Company’s sole discretion to protect the health and well-being of others. If a client or members of client’s traveling party is denied a service due to failure to comply with the Italian Government evolving COVID-19 laws, regulations, recommendations and requirements they will not be entitled to a refund, credit, or compensation of any kind. Clients will be responsible for all costs and fines, including without limitation travel expenses, lodging and medical expenses and for proper travel documentation for departures from or arrival to Italy.

21.2 Client’s Responsibilities During Tour

The client is responsible for travel arrangements to/from tours organized by The Company.
The client is responsible for themselves and children safety in all walking and interior tours: crossing roads, using steps, etc.
The client is responsible for themselves and children wearing a seat belt in tour vehicles.
No food or drink to be consumed in tour vehicles except by permission of the driver.
The guide, driver or local operator reserves the right to terminate any tour for unreasonable behavior.
The Company does no assume any responsibility for no-show or simply because you decide not to go on the tour/s.
The Company is not liable for reduced itineraries owing to late start/delays by the client.
The Company is not liable for reduced itineraries owing to unscheduled closures by attractions.
The Company is not liable for reduced itineraries owing to delays caused by traffic congestion.
By booking tours or services through The Company, you agree to the above Booking Terms and Conditions. To guard against unforeseen circumstances, we insist you have comprehensive travel insurance that you must purchase before traveling with The Company.

21.3 Family Tours

Any minor child under the age of majority who participates in a tour must be accompanied by an adult and supervised by an adult during the entire length of the city tour/vacation package/service. We, or any person employed by us, cannot take responsibility for minor children during the length of a tour/vacation package/service. On our family tours the parents or legal guardians are solely responsible at all times for the safety and behavior of their children under 18 years old.

21.4 Baggage

Baggage and personal effects are at owner’s risk throughout the tour. All costs incurred for lost, damaged, or delayed baggage are at owner’s expense.

21.5 Photography

Clients often send pictures and short videos of their traveling companions. You agree that, unless you instruct us otherwise, The Company may copyright in its own name, use, re-use, and reproduce any images, photos or videos that you send to us, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promotion and publicity purposes worldwide related to our travel products and services.

The Company may take photographs or video of its trips and trip participants. You grant the Company permission to do so and for it to use same for promotional or commercial use without payment of any compensation to participant.

21.6 Miscellaneous Matters

We shall not be liable for (a) expenses such as additional hotel nights and meals not specified in the itinerary, but which may be required to get to or from a tour start or end; (b) expenses due to the delay or interruptions of a tour for any reason (e.g., bad weather, local conditions, landslides, flooding, sickness, illness, virus, etc.); (c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a tour, or in shipping purchases or other goods home from abroad; or (d) expenses and costs due to quarantine, refusal or interruption of service by third parties, or border closures/restrictions.

22. Claims and Complaints

We work around-the-clock to insure your vacation goes smoothly and according to plan. But unexpected problems can still arise. We urge you to work with us in correcting the problem on the spot instead of dealing with it after you return home. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint promptly and this may affect your rights under this contract. You will be responsible to let the guide, driver, driver-guide, assistant, or local supplier know of any dissatisfaction when it occurs so that prompt measures can be initiated. Your booking voucher will also have a contact number for help in resolving problems. If satisfaction is not reached through this notice procedure during the tour, you, the client, (not the Travel Agent or Agency through which you booked services) must submit further complaint in writing to us within fourteen (14) days after the date of scheduled service/s giving your booking information and full details of your complaint. We will not accept any liability for claims received after this period. This procedure would give us the opportunity to address your concerns and take the necessary steps to find a fair, reasonable and mutually acceptable solution before you publish any of your comments on the Internet including but not limited to public forums, review sites, blogs and/or social media. Any negative post published without being first brought to the attention of The Company will be considered a breach of this agreement. If you make any changes on your own without following the notice procedure described above, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

22.1 Refunds

If the problem cannot be solved locally, you must write to us within fourteen (14) days after the date of scheduled service/s. We will then forward this request to our local supplier/s for investigation to verify the validity and responsible parties involved in the claim. In the event that a claim is justified, the Company will process the request for refund and make payment directly to your bank account or the credit card used at time of booking, minus a 5% credit card and/or bank fee. Should a refund be agreed upon, it will be processed within thirty (30) days however, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.

23. Limitation of Remedies

You agree that to the extent consistent with applicable law, the maximum amount of recovery to which you may be permitted to recover from The Company shall not exceed the cost of the tour that you purchased from us. To the maximum extent permitted under applicable law, The Company shall not be liable for any special, consequential, indirect, incidental or other damages, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if The Company has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages. If you, or any of your heirs, or anyone acting on your or their behalf, should bring such suit, you shall pay all attorney’s fees, related court fees and defense costs should you not prevail.

24. Assumption of Risk

You acknowledge and agree that you have voluntarily applied to participate in the tour, trip or vacation on which you are booked (all referred to herein as “tour”). You acknowledge and agree that you are voluntarily participating in the tour with the knowledge of the numerous risks and dangers involved, which include but are not limited to: the hazards of traveling, the forces of nature, travel by boat, automobile, train, ship, aircraft, or other means of conveyance; the dangers inherent in the activities listed in the itinerary; The Company’s own negligence; emotional trauma; personal injury; disfigurement; temporary or permanent disability (including paralysis); death; acts of God; the hazards of traveling in unsafe or politically unstable areas or under unsafe conditions; the dangers of civil disturbances and war; forces of nature; transportation failures; equipment failures or deficiencies; wild animals; high altitude, food-related illnesses, accident or illness in remote places without access to medical facilities, transportation, or means of evacuation and assistance; the adequacy of medical attention, including but not limited to any evacuation plan, transportation, equipment or supplies that may be provided; consumption of alcoholic beverages; terrorist activities, social or labor unrest; mechanical or construction failures or difficulties; diseases; local laws; climactic conditions; abnormal conditions or developments; and any actions, omissions, or conditions outside of The Company’s control that are not listed herein.
By booking with the The Company, you hereby expressly agree to be responsible for your own welfare and the welfare of all minors traveling with you. You agree to assume all of the risks set forth in this Agreement, including those set forth above, including both those known and unknown to you.

25. RELEASE AND WAIVER OF LIABILITY AND INDEMNIFICATION

In consideration of, and as a part of the payment for, the right to participate in such tour, trek, expeditions, or other activities and the services arranged for you by The Company, and its agents and associates, and to the fullest extent permitted by law, you on behalf of yourself and your heirs, legal and personal representatives, next of kin, successors and assigns (collectively, “Releasors”), expressly a) RELEASE, WAIVE, FOREVER DISCHARGE AND COVENANT NOT TO SUE The Company, its owners, officers, employees, managers, shareholders, affiliated entities, agents, representatives, directors, associates, volunteers, successors and assigns (collectively, “Releasees”), from and against any and all liability, claims, demands, losses or damages which you now have or may later have against Releasees arising out of, relating to, or in connection with the tour, activities and services provided, arranged or advertised by The Company, whether arising from the Releasees’ negligence or otherwise; b) AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS (“indemnify” meaning to defend and to pay or reimburse). Releasees from and against any and all claims, injuries, costs, damages, losses or suits, including attorney’s fees, brought by or on behalf of anyone, arising out of or relating to your participation in the activities and use of services provided, arranged or advertised by The Company, even if such claims allege negligence by Releasees or others; and c) AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Releasees against any claim by any person, including minors, arising in whole or in part from an injury or other loss suffered or caused by you in connection with the tour arranged for you or the services provided, arranged or advertised by The Company.
YOU AGREE THAT THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for yourself, all members of your family and all minors traveling with you, your and their heirs, legal and personal representatives, next of kin, successors and assigns; it being your intention to fully assume all risks associated with this tour and to release The Company from any and all liability to the maximum extent permitted by law.

26. Venue, Choice of Law, and Other Provisions

Any dispute concerning, relating, or referring to this contract, the brochure, or any other literature concerning your trip, or the trip itself are subject to Italian law and shall be resolved exclusively in the legal court of Rome, Italy.

This agreement will be interpreted according to the laws of Italy. Jurisdiction over any dispute arising out, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in the Italian legal court located in Rome, Italy. To the maximum extent permitted by law, you hereby consent to the jurisdiction and venue of such court and waive any objections to the jurisdiction or venue of such court. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. This agreement shall inure to the benefit of and be binding upon The Company and you and your respective heirs, legal and personal representatives, successors and assigns. This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. This agreement supersedes all prior negotiations and agreements.

27. Accuracy of Information

The information contained in this website is for general information purposes only. Although The Company makes reasonable efforts to ensure that the information provided through this website is current and accurate, The Company makes no representations or warranties to the accuracy, reliability, suitability, completeness or timeliness of the information, products, services, or related graphics contained on the website for any purpose. The Company makes no commitment and disclaims any duty to update such information. In addition, The Company permits third parties to provide testimonials and information. The Company also may, from time to time, post articles and other information provided by third parties that we believe might be of benefit or interest to our users. You acknowledge that the opinions and recommendations of third parties contained in this website are not necessarily those of the The Company or endorsed by The Company. All information is provided “as is” without any representation, warranty or condition as to its accuracy or reliability. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

28. Protection of Information

The Company owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. Trademarks and logos on our site are our. Nonetheless, access to information remains unlimited and complimentary.

We will use all reasonable efforts to keep our site available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses.

The Company documentation [not limited to vouchers, order notification emails, tickets, etc.] cannot be reproduced, transmitted or modified in any manner. Alteration of The Company documentation may result in denial of service.

29. Disputes Regarding Claims of Copyright Violation

The Company respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide the responsible with the following written documentation: Signature, even digital, of the person authorized to act on behalf of the copyright owner. Description of the copyrighted work that the uses deem to be violated. Indication of the exact position, within the website, of the copyrighted material that the user deems violated. User’s declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law. Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.

30. Updating of these Booking Terms and Conditions

We reserve the right, in our sole discretion, to change or modify portions of these Booking Terms and Conditions at any time. If we do so, we will post the changes on this page and will indicate at the top of this page the date the revised Booking Terms and Conditions were effective. You may read the then-current copy of these Booking Terms and Conditions at any time by selecting the “Terms & Conditions” link on the footer website. We may also notify you of material changes from time to time through e-mail or other reasonable means, but we shall not be obligated to do so. Your continued use of the website after any change by us constitutes your acceptance of the new Booking Terms and Conditions. You should periodically visit this page to review the current Booking Terms and Conditions so you are aware of any revision to which you are bound. If you do not agree to abide by these or any future Booking Terms and Conditions, do not use or access (or continue to use or access) the website.

31. KNOWING AND VOLUNTARY EXECUTION

I have had sufficient time to read this entire agreement. I have carefully read and understand the provisions and legal consequences of this agreement, and I voluntarily agree to all of its terms and conditions. I understand that I am giving up substantial rights by signing this agreement. I acknowledge that it has been recommended that I have my attorney review this agreement prior to signing it. I agree that this Booking Terms and Conditions is intended to be as broad and inclusive as permitted by the laws of Italy and if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

32. No Waiver; Severability

A waiver of any breach of any provision of this Agreement shall not be deemed to be a waiver of any repetition of such breach or in any manner affect any other terms or conditions of this Agreement. In the event that any provision of this Agreement is held to be unenforceable, it will not affect the validity or enforceability of the remaining provisions and will be replaced by an enforceable provision that is the closest to the intention underlying the unenforceable provision.

33. Assignability

We may assign our rights and delegate our duties under this Agreement either in whole or in part at any time, at our sole discretion, and without your consent. You may not assign, sublicense or otherwise transfer your rights or obligations, in whole or in part, under this Agreement to anyone else. Please, contact us at feedback(at)nancyaiellotours.com if you have any questions about our Booking Terms and Conditions.