faq

FAQ

Planning Your Italian Getaway: Frequently Asked Questions

Do you have questions about planning your dream Italian vacation? Find answers to common questions about our bespoke itineraries. Gain insights into the details, inclusions, personalized experiences offered within our tailor-made journeys and discover what sets Nancy Aiello Tours apart from other luxury travel agencies.

GENERAL QUESTIONS

Nancy Aiello Tours offers a unique combination of personalized service, insider expertise, and a commitment to authentic Italian experiences. Here’s what sets us apart:

  • Personalized Service: We believe that every traveler is unique, and your itinerary should reflect your individual preferences and desires. Our dedicated team works closely with you to create a bespoke experience tailored to your needs.
  • Insider Knowledge: As passionate Italy insiders, we have an intimate understanding of the country, from hidden gems to local customs. This allows us to provide authentic recommendations and create unforgettable experiences.
  • Boutique Approach: Our boutique size allows us to offer a more personalized and attentive level of service, ensuring that your every need is met.
  • Quality Over Quantity: We prioritize quality over quantity, focusing on providing exceptional experiences for a select clientele.
  • Independence: Unlike many traditional travel agencies, we are not tied to corporate contracts or commissions. This gives us the freedom to recommend the best options for you, without bias or limitations.

By choosing Nancy Aiello Tours, you’re choosing a travel agency that is committed to delivering exceptional service, personalized experiences, and a truly unforgettable Italian adventure.

We specialize in creating bespoke, high-end Italian vacations tailored to your individual preferences. Our focus is on uncovering the authentic beauty and hidden gems of Italy, working exclusively with trusted partners and destinations we personally love. As a full-service luxury travel agency, we curate every aspect of your trip, from crafting a personalized itinerary to booking accommodations and experiences.

To learn more and start planning your dream Italian vacation, visit our dedicated page.

  • Save Time and Effort: Let us handle the complexities of planning, from flights and accommodations to tours and unique experiences.
  • Benefit from Expert Guidance: Our years of experience and in-depth knowledge of Italy ensure you have an unforgettable journey
  • Receive Personalized Recommendations: We’ll craft a travel plan that perfectly aligns with your interests and travel style.
  • Enjoy Exclusive Access: Our strong relationships provide you with access to unique experiences and accommodations often unavailable to the general public.
  • Discover Hidden Gems: Explore Italy like a local with our insider knowledge and access to off-the-beaten-path destinations.
  • Travel with Peace of Mind: Our local presence in Italy offers on-the-ground support and assistance throughout your trip.

Learn more about how we can enhance your Italian adventure with our personalized travel planning service.

  • Independent Travelers: If you prefer to plan your itinerary independently and enjoy the freedom of self-discovery, you may find our services less beneficial.
  • Budget-Conscious Travelers: Our focus is on providing high-quality, often luxurious accommodations that enhance your travel experience.
  • Travelers Seeking Basic Accommodations:  Our focus is on providing high-quality, luxurious accommodations that enhance your travel experience.
  • Self-Driving Enthusiasts: Our itineraries typically include private transportation, ensuring a comfortable and enjoyable journey.
  • Travelers Hesitant to Share Budget: Open communication regarding your budget is essential to ensure we can provide the most suitable recommendations.
  • Pre-existing Travel Plans: If you have already made significant travel arrangements, our services may not be the most beneficial. Our expertise lies in creating comprehensive and personalized travel plans from the very beginning.
  • Last-Minute Travelers: Our commitment to providing exceptional, personalized service requires some advance planning.

Many of our clients come to us through referrals from satisfied travelers or after discovering our expertise online. Understanding that our clients lead busy lives, we prioritize personalized attention, meticulous planning, and curated itineraries. Our deep knowledge of Italy allows us to craft thoughtful trips tailored to specific interests, ensuring a truly unforgettable experience. With a generous splash of insider expertise, we provide our clients with unique opportunities and memorable moments.

Nancy Aiello Tours is a luxury travel agency specializing in creating unforgettable Italian experiences. We collaborate with both travel agents and direct clients.

  • For Travel Agents: Contact us to explore our exclusive partnerships and learn how to offer your clients exceptional Italian journeys.
    We provide access to our portfolio of bespoke itineraries, exclusive offers, and dedicated support.
  • For Travelers: If you don’t have a travel professional, feel free to reach out directly to our luxury travel specialists. We’ll work closely with you to design a personalized itinerary that perfectly aligns with your travel dreams.

We go beyond the typical tourist attractions to immerse you in the true essence of Italy. Our experts unlock the hidden treasures of this beautiful country, crafting itineraries that blend seamlessly into your personal style. From luxurious accommodations to authentic culinary experiences, every detail is meticulously planned.

If you’re simply looking for a checklist of tourist attractions, we may not be the best fit for you. However, if you’re seeking a truly unforgettable and meaningful Italian experience, we invite you to explore our unique offerings.

Our luxury Italian vacations are designed to provide a seamless and unforgettable experience. Here’s what’s included:

  • Expertly Crafted Itineraries: We create personalized itineraries that perfectly align with your interests and travel style.
  • Invaluable Guidance: Our team of local experts provides insider knowledge and personalized recommendations throughout your journey.
  • Curated Experiences: We offer access to unique and unforgettable experiences, such as private tours, exclusive VIP access, and cultural immersion opportunities.
  • Dedicated Support: Enjoy unlimited support from our team before, during, and after your trip.

Please note: Accommodation costs are not included in the initial package price. We will provide you with two or three hand-selected hotel recommendations tailored to your specific preferences and budget. These recommendations are based on our personal experiences and endorsements. Once you’ve chosen your preferred accommodation, we’ll handle the booking process, and you will pay for the room directly.

Absolutely! The itineraries on our website serve as inspiration, showcasing the vast possibilities of a luxury Italian journey. Our expert travel consultants work closely with you to create a personalized itinerary that aligns with your unique interests, preferences, and travel style. Whether you’re traveling with family, friends, or as a couple, we’ll design a bespoke experience just for you.

Exclusive private experiences are a key component of our bespoke Italian vacations. These unique activities are carefully selected and integrated into our customized itineraries to create truly unforgettable journeys. Unfortunately, these exclusive experiences are not available for independent booking outside of a full vacation package planned by Nancy Aiello Tours.

EXPERIENCE & EXPERTISE

At Nancy Aiello Tours, we prioritize quality in every aspect of our travel arrangements. We only suggest places and people we personally love and trust, ensuring an exceptional journey. Here’s how we ensure the highest standards for your accommodations and experiences:

  • Careful Selection: Our team personally inspects and selects accommodations based on factors such as location, amenities, service, and overall quality. We only partner with reputable hotels and suppliers that meet our rigorous standards.
  • Regular Reviews: We conduct regular reviews of our accommodations and experiences to ensure they continue to meet our high expectations. We value feedback from our clients and use it to make improvements.
  • Customized Approach: We tailor each itinerary to individual preferences, ensuring that the accommodations and experiences align with your specific desires.
  • Attention to Detail: Our dedicated team pays close attention to every detail, from the quality of the linens to the culinary offerings, to guarantee a seamless and enjoyable experience.

By combining careful selection, regular reviews, customization, and meticulous attention to detail, we ensure that your accommodations and experiences exceed your expectations.

Expert travelers themselves, our Italian Travel Advisors save you countless hours of research and make planning your journey a breeze. Your trip comes complete with hand-selected hotels, expertly curated activities, knowledgeable guides and first-class transportation. By eliminating time-consuming hassles and providing exclusive experiences, we offer exceptional value that you won’t fully appreciate until you experience it firsthand.

At Nancy Aiello Tours, we believe in offering exceptional value that goes beyond the standard luxury travel experience. Here’s how we differentiate ourselves:

  • Personalized Attention: Our dedicated Travel Advisors work closely with you to understand your unique preferences and create a truly tailored itinerary.
  • Insider Access: Our deep-rooted connections and local expertise allow us to provide exclusive experiences that other companies may not have access to.
  • Time-Saving Efficiency: Our efficient planning and on-the-ground support eliminate unnecessary hassles and ensure a seamless journey.
  • Curated Experiences: We carefully hand select the finest accommodations, transportation, and activities to ensure a truly unforgettable experience.
  • Exceptional Service: Our dedicated team is committed to providing the highest level of customer service. We’re always available to assist you and ensure your complete satisfaction.

By choosing Nancy Aiello Tours, you’re investing in a personalized, authentic, and unforgettable Italian adventure that will leave you with lasting memories.

As lifelong Italians, we believe in immersing our clients in the authentic heart of our culture. We’re constantly exploring new destinations and accommodations to ensure we offer the most refined and personalized experiences. Our carefully curated selection of activities and accommodations delivers both cultural immersion and unparalleled luxury.

We believe that luxury and sustainability can coexist harmoniously. Our carefully curated experiences offer the best of both worlds, allowing you to indulge in luxury while also contributing to the well-being of local communities and small businesses. Our dedicated page explores our approach to responsible tourism and the opportunities we offer for guests to make a positive impact.

TRIP DESIGN & CUSTOMIZATION

Planning your dream Italian vacation with us is easy. Simply connect with one of our expert Italian Travel Advisors. We’ll work closely with you or your travel professional to create a personalized itinerary that reflects your unique interests and desires.

From exploring ancient ruins and indulging in world-class cuisine to discovering hidden gems and experiencing authentic Italian culture, we’ll curate every detail of your journey. Our streamlined planning process is designed to make the experience effortless and enjoyable.

To learn more about our personalized travel planning approach, please visit our dedicated page. For an even more comprehensive understanding, please refer to our detailed Guidelines on collaborative planning. We’ve designed these resources to provide clarity and ensure a smooth and enjoyable experience.

Our trip questionnaire is designed to streamline the planning process and ensure that we create a perfectly tailored itinerary for you. By providing us with your goals and preferences, you’ll help us understand your unique needs and expectations, leading to a more productive and satisfying collaboration.

To ensure a seamless and unforgettable Italian vacation tailored to your preferences, we recommend starting your planning at least 9-12 months in advance. This allows us ample time to secure your preferred accommodations, experiences, and local experts, and to design a personalized itinerary that aligns perfectly with your interests.

For peak travel seasons like Christmas/New Year and Easter, we advise booking even earlier, ideally 12-18 months in advance. This will guarantee availability for the most sought-after experiences and accommodations.

While we can accommodate last-minute requests (3-4 months prior to arrival), please note that this may limit our flexibility in securing specific accommodations and experiences. The planning process may also feel more rushed, potentially impacting the overall experience.

Key Benefits of Early Planning:

  • Best Availability: Ensures access to your preferred hotels, restaurants, and activities.
  • Personalized Itinerary: Allows us to create a customized trip that perfectly matches your interests.
  • Stress-Free Experience: Provides ample time for planning and coordination.

By planning ahead, you can relax and look forward to a truly exceptional Italian vacation.

The time it takes to plan your dream Italian trip can vary, depending on factors like the complexity of your itinerary, the specific dates you have in mind, the availability of accommodations, and how far in advance you contact us but we’re committed to making the process as efficient as possible. While we can work quickly to finalize details, your timely input is crucial.

The quicker you can provide feedback on proposed itineraries and make decisions, the faster we can finalize the details and ensure a seamless travel experience. By working together efficiently and providing timely feedback, we can create an unforgettable Italian adventure tailored to your specific needs and desires.

We’re flexible and can communicate via email or phone, whichever is most convenient for you. For major decisions like large deposits or trip cancellations, we require email correspondence for documentation purposes.

We strive to respond to emails promptly, typically within one business day. Please note that Italy operates on Central European Time (CET).

For phone calls, we recommend scheduling a time in advance to ensure we’re both available. We’re always happy to accommodate your time zone.

As part of our comprehensive travel planning services, you can book your flights through our trusted U.S.-based partner. While a fee applies, we believe the added convenience and peace of mind are well worth it. Our partner’s monitoring services ensure a smoother travel experience, even in the event of disruptions.

For those seeking the ultimate in luxury and convenience, we can also arrange for private jet travel. Our team will work with you to find the best options based on your preferences and budget.

Yes, we strongly recommend purchasing comprehensive travel insurance to protect your investment and ensure peace of mind. As a complement, consider purchasing separate emergency evacuation insurance, which can fly you to the hospital of your choice in case of an emergency. This provides flexibility and peace of mind when seeking treatment at the most appropriate medical facility

Why Travel Insurance Matters: Travel insurance can cover a range of unexpected events, including:

  • Trip cancellation, interruption, or delays
  • Medical expenses
  • Repatriation in case of accident or illness
  • Lost or stolen luggage

While we don’t sell travel insurance policies ourselves, we’re happy to recommend reputable providers to help you find the best coverage for your needs. However, please note that we are not qualified or authorized to provide technical advice on specific insurance policies, including their benefits, exclusions, and conditions. If you have questions about insurance coverage, we recommend consulting directly with your insurance provider.

By investing in travel insurance, you can safeguard your vacation knowing you’re covered in case of unforeseen circumstances.

Absolutely! We work closely with our clients to ensure that all dietary needs are accommodated. Please let your dedicated Travel Advisor know of any dietary restrictions or allergies you may have.

We understand that your dream Italian vacation is unique. That’s why we offer flexibility in customizing your itinerary until it perfectly aligns with your preferences. This is included as part of the initial itinerary design fee.

Please note that once the balance has been paid, additional service fees will apply. Within 45 days of your trip, there will be no refund of services already paid for, and any additions will apply on top of the overall cost of your trip already paid. This is due to the policies of our partners and the time required to make adjustments.

Yes. Our itineraries are designed to provide fun and educational experiences for the whole family. We have a range of exciting itineraries that are perfect for families with children of all ages, you can view a few suggestions right here.

ACCOMMODATION & TRANSPORTATION

Our team of local experts meticulously curates a selection of luxury accommodations across Italy. We personally inspect each property to ensure it meets our high standards of comfort, service, and location. Whether you’re seeking a historic palace, a modern boutique hotel, or a family-friendly resort, we’ll find the ideal place to make your stay truly unforgettable.

Accommodation costs are not included in the initial package price. We will provide you with two or three personally vetted hotel recommendations tailored to your specific preferences and budget. Once you’ve selected your preferred option, we’ll handle the booking process. You will then pay for the room directly to the hotel.

To ensure a seamless travel experience, we handle all aspects of your trip, from accommodations to transportation and activities. By entrusting us with your entire itinerary, we can ensure a cohesive and unforgettable experience, tailored to your specific preferences. Our team will work closely with you to understand your needs and preferences, and we’ll be able to quickly address any issues that may arise.

We offer a variety of luxury transportation options, including private cars, yachts, helicopters, and private jets. We can assist with arrangements based on your preferences and itinerary.

PRICING & PAYMENTS

To ensure we dedicate the time and expertise needed to craft your dream vacation, we charge a small itinerary design fee for most trips that go beyond basic hotel bookings. This fee covers the cost of our meticulous planning and personalized service.

By leveraging our insider knowledge and trusted relationships with travel suppliers, we can negotiate preferential rates for our clients, often offsetting the design fee. Our goal is to provide you with unique and unforgettable experiences, saving you time and stress.

The fee is calculated based on factors like the number of travelers, trip duration, complexity, and booking timeline. We’ll clearly outline this fee at the start of the planning process.

While we don’t have a strict minimum budget, we specialize in luxury travel experiences. Our typical clients opt for accommodations starting around €1000 per room, per night, though this can fluctuate based on destination and season. We also partner with exquisite boutique hotels at slightly lower price points.

Our itineraries are highly personalized, so the final cost depends on your unique preferences, destination and time of year, activities, accommodations, and group size. If your desired budget doesn’t align with our offerings, we can provide insights into the budget required for your desired trip, helping you make an informed decision. To get a better idea of the potential cost of your trip, you can refer to these pricing guidelines.

Prices of our bespoke Italy vacations typically range from €900 to €1,800+ per person per day. For a more accurate estimate, please visit our “Bespoke Italy Vacations Cost” page. There, you’ll find a detailed breakdown of the factors that influence the cost of your trip, allowing you to make informed decisions about your budget.

International airfare is not included in the base cost of the trip. However, as part of our comprehensive travel planning services, we can help you book your flights through our trusted partner.

Our custom-designed tailored itineraries are offered as complete packages, without a detailed breakdown of individual components. This is due to our confidential negotiated rates with local suppliers, which is a common practice in the travel industry.

Our upfront itinerary planning fee ensures that we can dedicate our time and expertise to crafting your perfect Italian getaway. Once you’ve approved your custom-tailored itinerary, we’ll process the necessary deposits to secure your travel arrangements. The typical deposit is 30% of the total trip price, but please note that some suppliers may require full upfront payment. We’ll provide you with this information when presenting your bespoke itinerary.

The final payment is due 90 days prior to your arrival. For bookings made within 90 days of arrival, the full trip price will be due at the time of booking. Refer to our booking conditions for more detailed information.

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Your Gateway to Unforgettable Italian Experiences

Why Nancy Aiello Tours?

Destination Experts

  • At Nancy Aiello Tours, we live, breathe, eat, and sleep Italy, the country we are proud to call home.
  • We use our insider knowledge, relationships, and expertise to create one-of-a-kind journeys and experiences that you will cherish for a lifetime.
  • Whether you’re planning a family vacation, honeymoon, or romantic escape, we’re here to create an authentic luxury travel experience that will stay with you forever.

Unique to You

  • You won’t find packaged trips here, or any set dates either. That’s because every one of our trips is specifically designed and scheduled around your interests and needs.
  • From honeymooners to baby boomers, millennials to multi-generational families, every itinerary we design is unique to each client's travel style.
  • We want to give you the most memorable and rewarding luxury vacation possible, and we’ll work closely with you to create an itinerary that exceeds your hopes and expectations.

Carefully Curated

  • With 16+ years of success, we’ve built a coveted collection of top-notch properties, immersive experiences, and local experts.
  • Our insider connections mean that these extraordinary luxury travel opportunities are always a part of our itineraries no matter where you decide to go.
  • Wherever you go, we can connect you with some incredible people, including artists, art historians, chefs, and many more so you have a truly personalized and enriching luxury travel experience.